How do I fix this problem?

Cameron Hollick · Mar 21, 2023

My xbox keeps kicking me out of games like Apex Legends and it shows no sign of anything, it kicks me out and I can't close the game or it doesent give me a notification that there is a problem. I have redownlaoded the game 4 times and factory reset my consel 2 times, I don't know what to do anymore.

:)

Rostom L

Hi there! I'll do my best to help.

Where exactly did you try to purchase the game from? On the console, Microsoft Store online (internet browser), or Minecraft website?
Aren't you part of a Microsoft Family? Kindly check it via https://family.microsoft.com/

- I would suggest that you try to purchase it using a different device.
- Make sure as well to update your billing information through https://account.microsoft.com > Payment & billing > Address book.
- If you haven't added a credit/debit card yet on your account, try adding one first then repurchase the game using your Microsoft balance.

Best regards,

EzequielNeves19

Hello MZ how are you?

My name is Ezequiel I'm an Independent Consultant

I believe the error is from the game server, I suggest you try to reconnect your internet by turning off the router during the 30 seconds and turning it back on to see if the problem is solved.

I found a very interesting article that will help you solve your problem.

https://www.getdroidtips.com/*****-...gin-playfab-error/#4-Check-the-PlayFab-Status

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Anthonyjhjgh

Is there a way to turn off the computers internet bt still get a signal from it so its not interfering with the xbox?

Anthonyjhjgh

would love to do so however I get an error when I click to allow sharing the bridging works but I just want it so both can work at the same time and I wouldnt say that computer cant access the internet they keep switching thats what it seems like anyways
when my xbox goes out i believe my computer has the internet and vise versa

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

How do I fix this problem?