How do I fix the error message, "unable to connect, please restart your client" on xbox...

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

Go to your network settings and in advanced options change the DNS to primary 8.8.8.8 and secondary 8.8.4.4. Other DNS options may be 1.1.1.1.1 and 1.0.0.1.

Then remove your account from the console

Press and hold the power button on the console until the Xbox turns off completely.

Wait at least 30 seconds.

Reconnect the Xbox console and turn it back on.

Re-enter your account and test if the error persists.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

That's exact what I wanted. Thanks for sharing.

You have Teredo unable to qualify and server connectivity blocked. This can cause a lot of issues since you cannot connect properly with the Xbox servers.

Please click on "Click here for more information" on your connection test to try to make these two error messages disappear.

Also please do:

If you are running Windows 10 Pro please follow these steps:

Press Windows + R, type gpedit.msc and press enter;

Under Computer Configuration > Administrative Templates > All Settings

Find "Set Teredo Client Port" , "Set Teredo Default Qualified" , "Set Teredo Refresh Rate", "Set Teredo Server Name", "Set Teredo State". Change these settings like below:

Set Teredo Client Port - Enable - input " 0"

Set Teredo Default Qualified - Enable - choose "Enabled State"

Set Teredo Refresh State - Enable - Choose "30" or "20"

Set Teredo Server Name - Enable - input "win10.ipv6.microsoft.com"

Set Teredo State - Enable - choose "Client" (If after doing all steps it fails, try choose Enterprise Client instead.)

Then follow the steps on the Xbox website for both issues, restart your computer and see if your connection result shows Open NAT and connected to server.

Let me know how it goes, please.

I am able to log in to the GFW Marketplace client successfully, but after attempting to update my purchase history, I get "There was an error retrieving your purchase history. Please sign out and try again later." It doesn't help that the FAQ page for the
GFW Marketplace Client no longer exists, and the download page for the client has broken FAQ and support links.

Checking the client log files, I get six sign-in/internal errors related to retrieving user settings, and a seventh error related to the purchase history. The meat of it:

Exception:

{Type: System.ServiceModel.EndpointNotFoundException}

{Message: There was no endpoint listening at
services.gamesforwindows.com/.../MarketPlacePublic.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.}

Inner Exception:

{Type: System.Net.WebException}

{Message: Unable to connect to the remote server}

Inner Exception:

{Type: System.Net.Sockets.SocketException}

{Message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 131.253.28.16:443}

how to fix you are not logged into your minecraft account if you are try restarting your client

That's interesting. I started the Marketplace client and now I am unable to start it because of an error message. I try to get to the bottom of it, and then try your suggestion, Vaynel. Thanks for the tip!