How do I fix the error code 80151103 (problem with credentials)?

Anonymous_7638 · Mar 19, 2022

I recently formatted my Xbox 360 after I kept getting errors when trying to play Minecraft. However, I keep getting the error mentioned in the title. I changed the password, checked many times that I typed the password right, checked that I'm signed into my Wi-Fi, and made EXTRA sure I typed my email right. What do I do? Attached image is what I get each time I attempt to sign into my gamer profile (MarineTheFox).

Update 2: Tried clicking on "Can't sign in?" and led to a non-functioning link... is that normal?

:)

Kathy A.

Hi Anonymous_7638,

Hope you are doing well.

That could be not necessary id the suggestion below by the Internal Support Team will work for you too.

Try to power off and on the console, or power cycle/restart the console, this has been proved as resolution to the issue.

In any event, if you make a change to your Microsoft account (for example, enabling two-step verification or updating payment options), you'll need to reset your subscription's recurring billing. You may also see this thread and check for the advice from RainingRoses.

Hope this helps!

Kind regards,

Kathy A.

Hi Anonymous_7638,

We appreciate you have reached out to Xbox Forums regarding Error Code 80151103. Though we have support article - Error 80151103 occurs when you download your profile to your Xbox 360 that could be a benefit for you to try. However there are some customers currently having issue with the Xbox 360 Profiles which the Internal Support Team is still actively investigating.

For any updates, we will let you know and should you have other details to share that would be helpful for the team that is investigating this. Please feel free to post a reply in this thread.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Anonymous_7638

I don't have an empty flashdrive, but I still doubt that it'd work. The Xbox app does work with my profile. It worked before I wiped the data, so maybe I should clear the cache/wipe the hard drive again?

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helo how do i fix code 80151103

ChristianBerger7

Steps 1 to 5 work properly.

Now at Step 6 i put my email and password in it still give me the same error again at 20%:

"Sorry there's a problem with the credentials that you are using to sign in. Go to account.live.com to fix the problem. 80151103"

How do I fix the error code 80151103 (problem with credentials)?