How do I fix the error code "20002, open service failed", when trying to start Fortnite.

Hi Rank,

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

It seems like you've already covered a lot of troubleshooting steps, which is great. The fact that it's intermittent makes it a bit tricky, but let's try a few more things.

Firstly, make sure your graphics drivers are up to date. Sometimes issues like these can be related to outdated or corrupt drivers. Also, check for any pending Windows updates and make sure your operating system is up to date.

Next, try running Fortnite as an administrator. Right-click on the Fortnite shortcut or executable and choose "Run as administrator." This can sometimes resolve permission-related issues.

If the problem persists, you might want to check if any third-party software or antivirus/firewall is interfering with the game. Temporarily disable any security software and see if the issue persists.

Disclaimer: Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed.

Lastly, check your internet connection. Unstable or slow connections can sometimes cause issues with online games. Make sure you have a stable and reliable internet connection.

If none of these solutions work, it might be worth reaching out to Epic Games support again, providing them with the additional steps you've taken. They might have specific insights into the issue. I hope this helps, and good luck getting back into the game!

I hope this helps. If there is anything not clear, please do not hesitate to let me know.



Your Sincerely

| Microsoft Community Support Specialist

Ran the SFC and got no errors, ran the DISM and rebooted. Opened the xbox app and it says I need to install gaming services, when I click the button to do so it just freezes on installing. When I open Microsoft Store and check the updates I see that the gaming services update failed with the 0x80073CFE error code.

None of my games will open? This happened after or during fortnite update. I do not know if this is fortnite related? All I play is Fortnite though and usually i get an error code but this time it says sorry, looks like our service isnt working right now.

Kindly press Windows key + R to launch the Run box.

Type in services.msc and click OK. When Services open scroll down to Microsoft Account Sign-in Assistant.

Double-click on it to open Properties.

Note: The startup type should be set to Manual.

If you see Startup status on Stopped in the lower left portion, click/tap on Start, then Apply, and OK. Please verify if the issue still persists. You may want to try the steps provided here to fix the error code: https://answers.microsoft.com/en-us/windows/for....

I am having the same issue. My nat is open and it say services is all available, but when i do a network test it say, " your network is good, but there are some xbox service issues."

I have now deleted my profile and when I try add it I get "try again later" there was a problem, we could not continue. (0x80a40019)

this error code has no known fixes... ffs!