How do I fix the additional authentication on my xbox app

Hello, JoVanny. I'm Arturo, and I'll be glad to provide guidance with your inquiry today.

I'm sorry to hear that the HDMI port on your Xbox is not working.

Not only that, but I regret to inform you that as you're not able to use the remote play feature, first you may need to fix the HDMI port on your Xbox before trying to verify your identity.

Verifying your identity requires re-enter your credentials on the console, this can't be done remotely.

I know this is not the kind of answer you were expecting, but I hope it helps in some way.

Kind regards,

Arturo.

Hi Christian L! I hope you are well, delighted to be able to offer you my help!

This is a problem that is a bit easy to solve, don't worry. The most common steps to solve this problem are:

- Power cycle your router and Xbox console
- Delete alternate MAC address
- Use your router's MAC address
- Restart your Xbox console
- Contact your ISP for help

In any case, you can obtain additional information at the following link:

https://www.thewindowsclub.com/fix-additional-authentication-needed-error-on-xbox-console

Or in the following video: https://www.youtube.com/watch?v=xBP2D79FCuI

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Best regards,
Daniel.

Hello!

I'm a Independent Advisor. I will be glad to help you.

One of the possible reasons why a console cannot connect to the Internet is because its MAC address has been blacklisted by the router, i.e. someone may have configured the router so that a particular device does not consume bandwidth.

Formatting the router to its factory settings may help.

You can also try a reset by keeping games and applications on the console to rule out that it is a console problem.

Go to Settings>System>Console Information

And restart keeping your games.

Note that the console accounts will be removed, so you will need to have the email and password for each account to log back in.

Your progress, achievements, purchases and other data will remain intact, don't worry about that, you won't lose any data, the only thing you need to do is to log in again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Preston, the console must be trying to open some page to take your account.

Click on the link below and see if you have added an email or phone number to your account as a security option, if not, add at least one of them.

Security

https://account.microsoft.com/security

Hi Dalton!

What exactly is your Xbox console model? When did this issue start to occur?

Try to power cycle your console to clear the system cache. Press and hold Xbox's power button for 10 sec until it turns off. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

Please do the same on your router. Unplug it for at least a minute before turning it back on.