How do I fix subscription problem?

Ethan Bjune · Jun 2, 2023

Today I switched from Xbox one s to Xbox series x. This morning I was playing Diablo 2 on the Xbox one. When I switched Xboxes it told me I couldn't play it and that I needed a subscription. I legit just played it that morning on the same account. Just different Xbox. I've tried all the common fixes you find online. I've tried customer support but they clearly suck and have no idea what they are doing. I've spent hours having a boring time not doing anything because of this [mod removed]. I need help.

:)

Smwutches

Do you have a subscription tied to your account or were was someone sharing one with you on the One?

DeadPanther09

Hey Arturo,

Thanks for all the help, to answer all your questions

I’m in Germany and my location is set as so.

Yes my microsoft balance and payment method matches with my physical location. (Balance in Euro)

(A little background info)

(This problem has just started and i’m not sure why, i’ve had my xbox for a while so maybe the age has something to do with it? This problem just recently occurred and i just want to get back to having no problems purchasing stuff from the store)

Rostom L

Hi there! I'll do my best to help.

Where exactly did you try to purchase the game from? On the console, Microsoft Store online (internet browser), or Minecraft website?
Aren't you part of a Microsoft Family? Kindly check it via https://family.microsoft.com/

- I would suggest that you try to purchase it using a different device.
- Make sure as well to update your billing information through https://account.microsoft.com > Payment & billing > Address book.
- If you haven't added a credit/debit card yet on your account, try adding one first then repurchase the game using your Microsoft balance.

Best regards,

EzequielNeves19

Hello MZ how are you?

My name is Ezequiel I'm an Independent Consultant

I believe the error is from the game server, I suggest you try to reconnect your internet by turning off the router during the 30 seconds and turning it back on to see if the problem is solved.

I found a very interesting article that will help you solve your problem.

https://www.getdroidtips.com/*****-...gin-playfab-error/#4-Check-the-PlayFab-Status

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Anthonyjhjgh

Is there a way to turn off the computers internet bt still get a signal from it so its not interfering with the xbox?

How do I fix subscription problem?