How do I fix my Xbox series s from opening movies and tv randomly.

Hi Yaa, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try to do a system reinstall.

It's a two-step process using a computer and your console, I highly recommend you use the source link for a better reading experience.

If you prefer a step-by-step guide here, please, follow these steps:

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First Step (On the Computer):
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Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

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Second Step (On your console):
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Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

I recently purchased a movie on my Xbox series X via the Microsoft Store. It then pushes me to download the Movies and TV app to watch it. When I go to play the movie, it will not play. I have tried restarting the console. I was on the phone with Microsoft for 40 minutes trying to get it to work with then forcing a reset of my console and still nothing. After all that the guy tells me to go to Xbox.com/refunds and file a refund request. I do that and a day later I get an email saying my refund has been declined and to reference section 16 of Microsoft Terms of Sale. It was actually section 15 but it says that movies are not refundable. How can Microsoft get away with ripping people off like this? I could understand you regret buying something, but if it doesn’t work at all how is that your fault?

Im including a link to a YouTube video of exactly what happens.

https://youtu.be/HiDYBNL-86c

*** Moved from Music, Movies & TV / Movies & TV ***

*** Moved from Gaming and Xbox / Hardware and network / Xbox Series X|S and Xbox One ***

Ayuda para conectar mi cuenta

I can't purchase movies or tv series i think the new update has messed up with my purchasing. I have tried to reinstall the app but it doesn't do anything when I try to purchase a new movie I hope it will be fix soon

I have purchased movies from "MOVIES and TV" app and now I can't even watch them cause I keep getting this error code 0x000005b4. So with all do respect. How the hell do I fix it cause those movies aren't cheap?

So I unplugged the s-video connection and tried the HDMI cable I didn't even get a signal on the TV, I plugged the s-video back in and voila the movie played. No idea how that would fix the error.