How do I fix my Xbox cutting off my recording as soon as I start it?

gxnd0 · May 13, 2024

Hi there, sometimes as soon as I press “start recording” on my Xbox, it will stop it immediately. I’m not able to record anything. I have a brand new Series S. My last Series S was doing the same thing and that’s why I bought a new one. I have external storage plugged in (usb flash drives) that are compatible with Xbox. They are 3.2 speed - 128gb. I’ve bought multiple new flash drives to try and correct this issue and one of my flash drives has been corrupted in the process. I really need an answer or a full refund on my Xbox. This seems ridiculous to me. I’m typing this pretty upset because I’ve lost a lot of gameplay due to this issue. If someone can help me I would appreciate it. Thanks

:)

Rodrigo Oliver

Hi Gxnd0, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is affecting more users, it's an issue that started with the last update.

For now, switching back to Internal storage and resetting the console has "fixed" it.

We will need to wait for a system patch or update.

Please, contact Xbox support and let them know this is an issue:

https://support.xbox.com/contact-us

I hope this helps.

SigmaTheDJ

What exactly do you mean?

Do you mean the console turns on, then turns itself off again? If so, does it turn itself off immediately after turning it on, or does it happen at random?

Or do you mean that the image on your TV/monitor cuts in and out with a black screen?

SwRxOwnage

Yeah same here, not to that extent though, when i'm playing CoD i record like 2 or 3 clips and when i try to record the 4th it freezes when i try to snap back to the game but the game is still playing so i just need to sit and watch myself die over and over
and then every time i try to turn my console off through my controller it freezes completely, it's really annoying and it's only started in the past few days for me, i hope someone will know how to fix it soon or they update something to fix it

Dman Dad

Further. I had a question about storage (and no I have not gone back into a game and/or tried recording yet, to see if works. Yet). My laptop has a SSD of 456GB free space (supposed to be a 512GB SSD, assuming it doesn't show some of that as usable, reserving for core functions), it shows 352GB is available. That is PLENTY space if I recon, but video takes up a G or 2 for 30m-1h recordings, +/- some... does the amount of available storage have anything to do with the recording? Will it discontinue cause it thinks storage is gonna run out soon? Would it at least save the recording of what I had upto that moment when it cuts off??

These recordings I've been doing, few times the recording cuts off within seconds after I start it, so I notice right away something wrong, and don't continue. Other times, I've recorded for 30m-1h and it cuts off with that error message, but I don't find the recording of what it's recorded so far, any where. As if it deletes that or doesn't get saved? I'm curious if that has anything to do with the storage capacity! Asside from those observations, I also have 1 of two different external media HD, I have a KESU 1Tb, and a WD 2Tb, both HD, both under 30% capacity used. So I should have PLENTY of capacity for video storage? Correct??

Shoryouken

Same thing happened to me first time playing this game. Theres no way to skip cut scenes because as soon as you connect the wires the screen goes black and your xbox cuts off. Hopefully microsoft come up with a fix I bought this game a while back and I
just now started playing it.

How do I fix my Xbox cutting off my recording as soon as I start it?