How do I fix my xbox app and microsoft store app Windows 11?

Hi, Teerachai!

Thank you for the update.

Kindly run the Windows Store Apps Troubleshooter

Windows 11 has a built-in troubleshooter for fixing Microsoft Store app issues. Here's how to run it:

Open Settings (Windows + I).

Go to System > Troubleshoot > Other troubleshooters.

Find and click on Windows Store Apps under Most frequent.

Click Run and follow the on-screen instructions.

Next is to sign in to the Microsoft Store. Please ensure that you are signed in to the Microsoft Store with the same account you use to install the Xbox app.

Open Microsoft Store.

Click on the profile icon in the top-right corner and sign in with your Microsoft account.

Once signed in, search for the Xbox app in the Microsoft Store and try installing it again.

Then kindly clear the Microsoft Store and Xbox App Data. Open Settings (Windows + I).

Go to Apps > Installed Apps.

Scroll down to find Microsoft Store and Xbox App.

Click on Microsoft Store, then click Advanced options. Choose Reset.

Do the same for the Xbox app by selecting Advanced options and then Reset.

After resetting both apps, restart your PC and try installing the Xbox app again.

After that is to manually Install the Xbox App. To do this, please visit the Xbox App page on the Microsoft Store.

Click Get to download and install the Xbox app manually.

If you're prompted to open the Microsoft Store, ensure that you're logged in with the correct Microsoft account.

Hello Ryan N, My name is David. I am an independent advisor, happy to help you today.

If you're experiencing issues with installing the Xbox Game Pass app on Windows 11 and encountering errors when attempting to install the Xbox Game Pass services, here are a few troubleshooting steps you can try:

Check for Windows updates: Ensure that your Windows 11 operating system is up to date. Microsoft frequently releases updates that include bug fixes and improvements. To check for updates, go to Settings > Windows Update and click on "Check for updates."

Clear Windows Store cache: Sometimes, issues with the Windows Store cache can interfere with app installations. You can try clearing the Windows Store cache by following these steps:

1. Press the Windows key + R to open the Run dialog box.
2. Type "wsreset.exe" (without quotes) and press Enter.
3. The Microsoft Store will open, and the cache will be cleared. Try installing the Xbox Game Pass app again.

Reset the Microsoft Store: If clearing the cache doesn't resolve the issue, you can try resetting the Microsoft Store with the following steps:

1. Open the Settings app and go to Apps > Apps & features.
2. Scroll down and locate the Microsoft Store entry.
3. Click on the Microsoft Store entry and select "Advanced options."
4. Scroll down and click on the "Reset" button.
5. Restart your computer and try installing the Xbox Game Pass app again.

Check Windows Store and Xbox app permissions: Make sure that you have the necessary permissions to install apps and access the Microsoft Store. Go to Settings > Privacy > App permissions, and ensure that the necessary permissions are enabled for Windows Store and Xbox app.

Run the Windows Store Apps troubleshooter: Windows 11 includes a built-in troubleshooter for resolving issues with Windows Store apps. You can try running the troubleshooter to identify and fix any potential problems. To access the troubleshooter, go to Settings > System > Troubleshoot > Additional troubleshooters. Look for "Windows Store Apps" and run the troubleshooter.

Best regards.

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Open the Microsoft Store app on your Windows 10/11, log in with the account that purchased the game in the upper right corner of the app. Then look for the game in the app and install it.

Problem fixed.

I was going to try to download from the Microsoft Store like you said but apparently in Windows 11 games can only be downloaded from the Xbox App, I don't really know how that works, so I tried to uninstall the Xbox App because I thought that with the Xbox App it would appear a option for me to download it through the Store but I couldn't installed through the Store so I just downloaded the Xbox App again and now I have my download at 73% it was somehow hidden.

Just needed to uninstall and install the Xbox App after all.

Hi there! This is Virginia O.

I understand that you are experiencing issues downloading the Xbox App.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please restart the Microsoft Store by pressing Win + R, type wsreset, and hit Enter. This clears the cache for the Microsoft Store and might fix app installation issues.

And then check for Windows update. Go to Settings > Windows Update and install any pending updates because an outdated system files prevent certain apps from downloading.

Next is to install the Xbox App via the Microsoft Store Website: https://www.xbox.com/en-US/apps/xbox-app-for-pc

Then use the Microsoft Store troubleshooter. To do this, go to Settings > System > Troubleshoot > Other Troubleshooters. Run the Windows Store Apps troubleshooter to fix potential issues.

After that is to check your system requirements. Ensure that your PC meets the requirements for the Xbox app. You need Windows 10 (version 1903 or later) or Windows 11 for the latest version.

If the issue persist after performing the troubleshooting steps, kindly reset Microsoft Store. Open PowerShell as Administrator and run this command:

Get-AppxPackage *Microsoft.WindowsStore* | Remove-AppxPackage

Then, reinstall the Microsoft Store by running:

Get-AppxPackage *Microsoft.WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Please download the Xbox app again.

Thank you for your cooperation.