How do i fix my problem

Hi Jay, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you playing on an Xbox Console or PC?

Let us review if all these options are enabled by checking your account privacy settings.

Please, enter this site: https://account.xbox.com/settings

On the Privacy Tab options:

"See other people's Xbox Live profiles" > Set it to either Everyone or Friends

"You can see and upload community creations" > Set it to either Everyone or Friends

"You can communicate outside of Xbox Live with voice & text" > Set it to Allow

Click Submit.



Then, switch over to the Xbox One/Windows 10 Online Safety tab.

Set the options bellow to Allow:

"You can play with people outside of Xbox Live"

"You can join multiplayer games"

"You can add friends"

Don't forget to click on "Submit" to save the settings.



Let me know if it works!

Hey Arturo,

Thanks for all the help, to answer all your questions

I’m in Germany and my location is set as so.

Yes my microsoft balance and payment method matches with my physical location. (Balance in Euro)

(A little background info)

(This problem has just started and i’m not sure why, i’ve had my xbox for a while so maybe the age has something to do with it? This problem just recently occurred and i just want to get back to having no problems purchasing stuff from the store)

Hi there! I'll do my best to help.

Where exactly did you try to purchase the game from? On the console, Microsoft Store online (internet browser), or Minecraft website?
Aren't you part of a Microsoft Family? Kindly check it via https://family.microsoft.com/

- I would suggest that you try to purchase it using a different device.
- Make sure as well to update your billing information through https://account.microsoft.com > Payment & billing > Address book.
- If you haven't added a credit/debit card yet on your account, try adding one first then repurchase the game using your Microsoft balance.

Best regards,

Hello MZ how are you?

My name is Ezequiel I'm an Independent Consultant

I believe the error is from the game server, I suggest you try to reconnect your internet by turning off the router during the 30 seconds and turning it back on to see if the problem is solved.

I found a very interesting article that will help you solve your problem.

https://www.getdroidtips.com/*****-...gin-playfab-error/#4-Check-the-PlayFab-Status

This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'

Is there a way to turn off the computers internet bt still get a signal from it so its not interfering with the xbox?