How do I fix my Minecraft account if it’s suspended

Hello Gabbi,

Thank you for posting in Microsoft Community.

If your Minecraft account has been suspended, you will need to contact Minecraft support to resolve the issue. You can do this by visiting the Minecraft support website and submitting a ticket. They will be able to provide you with more information on why your account was suspended and what steps you can take to resolve the issue.

If you are banned from Minecraft, you may try to view the details from this link: link. Then, scroll down to see the Help Center for Case Review to send a ticket to the appropriate team.

See more here: Why Have I Been Banned from Minecraft? | Minecraft Help

It's important to note that account suspensions are usually the result of violating the Minecraft terms of service, so it's important to review these terms and ensure that you are following them.

•  Realms End User License Agreement
  
•  Community Standards
  

Sincerely,



Microsoft Community Moderator

If your account is not yet of legal adult age according to the birthdate you entered when you created your account, you need the help of your parents who have an adult account.

Your parent needs to go to
https://account.microsoft.com/familyand add your child account to their family, if not already done so.

After your account was added to the family, your parent needs to go to
https://account.xbox.com/settings and sign in with their adult parent account again.

After signing in, your parent should see all accounts existing in the family. Your parent then has to click on your account, and then make the necessary online and privacy settings to your account.

There are categories for "Online and Privacy", "Windows 10 and Xbox One" and "Xbox 360". Whenever a change is made under such a category, your parent has to save the setting with the button at the bottom of the category before changing to the next category.

For Minecraft, you need to be allowed to see creations made by other players and upload your own creations under Online and Privacy. If you wish to play on public servers, this needs to be set to everyone. If you only play with friends on your friend list
on Xbox Live, the Friends setting should be sufficient.

On the Windows 10/Xbox One category, you need to be allowed to join online multiplayer and play with people outside of Xbox Live.

All other settings should be set how you and your parent see fit.

After the settings were saved, you need to sign out of your account on the device you use (e.g. your whole user session on Windows 10, or if playing Minecraft on iOS or Android and the likes, sign out of the game and back in).

Now you should be able to play online multiplayer on Minecraft.

If this has already been setup, you can't add a parental account unless you are yourself a parental account.

Click here to find which account are what:

https://account.microsoft.com/family/

Hi Becker T, my name is Courtney and I would be happy to help.

I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (If your information was deleted, unfortunately there is nothing to do), I have also been through this situation, so I can give you some recommendations:

The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

https://account.live.com/acsr

Please note that Support cannot help recover accounts, but in that case, if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

Support: https://support.xbox.com/contact-us/

Please note that this is a Microsoft public forum, where we are gamers like you trying to guide/help other gamers solve basic problems they are having, this means we are not Microsoft employees.

Information source (Credits): https://answers.microsoft.com/thread/50d0d753-c765-4478-933f-8e005c780dd0

I hope this information has been useful to you.

Best regards,
Courtney.

Hi KayleeGreen and welcome!

To do it online, go here:

https://account.xbox.com/Settings

If you can't view it, then you have a child account and you will need to ask an adult account to change these settings for you.

Hope it helps.