How do I fix my audio problems?

Hello BlindingGnat722 D,

Thank you for posting in Microsoft Community.



We understand that you are trying to communicate with your friends on Xbox party where you can hear them but they cannot hear you. Let us check on this together and sort this out in timely manner for you to get back to gaming.

There could be issues with you being muted on Xbox party or else, we need to explore possibilities while we isolate the issue. Please provide us answers to the following questions:

1. May we ask for the make and model of this headset?
   
2. When did this issue happen and was this headset work fine in the past few days you were using it?
   
3. May we ask if you have issues on other games? Also, in what game this issue occurs.
   
4. May we ask what troubleshooting did you perform so far aside from using alternative Mac Address?
   
5. Can you connect your headphones in another device, will the microphone work while you create a voice record?
   
6. Will you have issues using another headphone on Xbox party?
   

Try this when you join an Xbox party:

Mic issues: If your friends can’t hear you, first make sure that your mic isn’t muted, then check in headset settings that Auto-mute is not set to High (try turning Auto-mute off). If that doesn’t fix the problem, restart both devices. You should also check to see if a firmware update is available for your headset. If that still doesn’t work, perform a hard reset of the headset.

Source: Troubleshoot your Xbox Wireless Headset | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello BlindingGnat722 D,

Thanks for the reply.

We notice that the JBL Tune 710BT is recommended to be used for listening to music using your devices like phones, tablets, and laptops. However, it was not advertise to be compatible with gaming consoles. Nevertheless, you may still use this headset however, we recommend to try a headset that has a manufacturer compatibility confirmation to be useful for Xbox Consoles.

Regards,

1. The model is JBL 710BT

2.This issue happened a month ago and would not work for the past month whatsoever.

3. This problem would only come up in warthunder since it is the only game that I currently play.

4.I have tried taking the headphones out and plugging them back in and tried restarting my Xbox to see if that fixed it. Both options failed

5. Yes I can use the headphones on my phone and iPad.

6.yes with other headsets I have had problems with the Xbox party.

Hi there! This is Virginia O.

I understand that you are experiencing issues with your audio.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please check Windows sound settings because Windows switches the default audio output device. Right-click the speaker icon in the taskbar and select Sound settings.

Under Output, make sure your headset is selected as the default device.

And then verify Wave link software settings because you are using an Elgato Wave 3, check the Wave Link software. To do this, open Wave Link and ensure your headset is properly assigned to an output channel. Make sure the Stream Mix isn’t muted.

Next is to unplug both the microphone and headset, then reconnecting them.

Then disable Windows audio enhancements because these enhancements can interfere with audio playback. Do this by opening Control Panel > Sound, select your headset, and go to Properties > Enhancements.

Check Disable all enhancements and apply the changes.

After that, kindly restart your PC. And test it out.

Thank you for your cooperation.

Hi Jay, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you playing on an Xbox Console or PC?

Let us review if all these options are enabled by checking your account privacy settings.

Please, enter this site: https://account.xbox.com/settings

On the Privacy Tab options:

"See other people's Xbox Live profiles" > Set it to either Everyone or Friends

"You can see and upload community creations" > Set it to either Everyone or Friends

"You can communicate outside of Xbox Live with voice & text" > Set it to Allow

Click Submit.



Then, switch over to the Xbox One/Windows 10 Online Safety tab.

Set the options bellow to Allow:

"You can play with people outside of Xbox Live"

"You can join multiplayer games"

"You can add friends"

Don't forget to click on "Submit" to save the settings.



Let me know if it works!