How do I fix global device ID not available

Hey there!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Have you tried connecting using a wired connection? Try connecting it to a different network as well just so we can isolate the issue. You can also try following the troubleshooting steps provided in this support article as well. Here is the link.

https://support.xbox.com/en-US/help/hardware-ne...

(The link is in English)

I hope this helps.

Best Regards,

Christian.

Hi Brunomurz, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen when you switch devices or change regions.

To resolve this issue, you will need to contact Xbox Support. They will be able to assist you in updating the device ID on your license so that it matches the device ID on your new device.

Another option is to perform a system reset, this has worked in some cases.

Go to Start > Settings > System > Recovery. Next to Reset this PC , select Reset PC. Then, select Keep my files.

https://support.microsoft.com/windows/0ef73740-b927-549b-b7c9-e6f2b48d275e

If you choose not to do it, or if it does not work, please enter this link to contact support:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select Chat with support agent > Confirm > Start Chat.



I hope this helps.

There is no malware or virus thataffects Xbox

There is a possibility the console has been banned from Live

trythis

https://answers.microsoft.com/en-us...ess-your/bf2e2f53-7ee0-4699-86f6-bf8adb402db3

Hi

Welcome to Microsoft community.

I'm glad to help you.

From your description, your problem seems to be an error caused by the use of multiple devices.

Whether you have logged in to your account homepage and checked whether there are multiple devices. After logging in, click the device at the top of the home page, remove the devices you don't need to use, then sign out and sign in to your xbox account and related programs again and check again.

If anything is unclear, please do not hesitate to let me know.

Best regards

Derrick Qian | Microsoft Community Support Specialist

Hello ImArcane, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I'm very sorry for the problem you're going through, I need you to tell me what is the error code it gives you when you try to download a game?

While you respond, we can try the following general troubleshooting procedures, suggested by Gerardo C., an independent advisor:

1. Perform a hard reset of both your Xbox app and the Microsoft Store. To do this, you must type in the Windows search engine and open the following: Applications and features.

2. Find the "Xbox" application and select it, then click on Advanced Options and click on "Reset" and confirm the process, do the same for the "Microsoft Store" application.

3. Restart your PC by finishing the above.

4. Check if it already allows you to use the subscription.

Information Source (Credits): https://answers.microsoft.com/thread/6d209878-7b07-4763-a435-856472cf9a56

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.