How do I fix error code 8015402B.

Hello, Gene M. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Could you try creating an account from the web browser instead of your Xbox 360?

Click this link to do this:
https://account.microsoft.com/ > Sign in > create a new one.

Once you created the account, please verify if your Xbox profile is created or create it here:
http://www.xbox.com/ > sign in with your account and follow the on-screen instructions.

After that, try downloading your profile on the Xbox 360.

If you encounter any difficulties, please let me know.

Regards,

Arturo.

That error indicates that you're using an email address that hasn't been verified yet. Check our

Error 8015402B Solution page to fix that!

Keep us posted!

Hey there aron!

Sorry to hear you are running into this problem. It looks like the error code that you are receiving (8015402B) is just letting you know that the email address that is associated with the Microsoft Account has not been verified.

Go ahead and follow the links within the support article for "Error 0x8015402B or 8015402b occurs when you create a Microsoft account on Xbox 360."
This will walk you through what exactly to do to get this resolved.

I hope this helps!

Hi there FixingMender146,

Thanks for reaching out! I'm sorry to hear about the error message 8015402B. I recommend to try using the troubleshooting resource :

Error 0x8015402B or 8015402b occurs when you create a Microsoft account on Xbox 360.

Give it a shot and let us know if that helped resolve the issue.

Thanks!

Hey there ali69315 !

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!