How do I fix error code 0x800700e9?

Hi KR0SS86,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, you encountered trouble when you try to install games and giving you an error code of 0x800700e9, and the apps will close automatically. Let us check on this together and sort this out to assist your concern.

However, we’d like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions:

1. What platform are you playing (Xbox Console, PC or phone)
   
2. What is the current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
   
3. Xbox app and Gaming services version? Xbox app > select Profile picture > Settings > About.
   
4. What troubleshooting steps have you done?
   
5. Was this working before?
   
6. Recent activity or changes made before the issue appeared?
   
7. What re the games affected, is all of the games?
   

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Clear the Microsoft Store cache
1. Press the 'Windows + r' keys and type 'wsreset.exe' (without the quotes)
2. An command prompt window opens and then closes after approximately 10 seconds.
3. The Microsoft Store then opens automatically. Check if it works properly again.

To reset it:
1. Open the settings by pressing the Windows + i keys
2. Go to Apps> Applications and features.
3. Select the Microsoft Store application and then click Advanced Options.
4. Click the Reset button.
5. Confirm the reset by clicking on Reset again.
6. Go back to the Microsoft Store and check if it works properly again.

Run troubleshooter
1. Open Settings again (Windows + i)
2. Go to Update & Security> Troubleshooting.
3. Select Windows Store Applications and then click the Run Troubleshooter button.
4. The utility will launch and check for problems that are preventing the Microsoft Store from functioning properly. If it detects anomalies, follow its recommendations.
5. When the problems are resolved, close the utility.
6. Go back to the Microsoft Store and check if it works properly again.

Reinstall Microsoft Store
1.Open Windows PowerShell as administrator. To do this, right click on the start button and click on 'Windows Shell (admin)'
2. To reinstall the Microsoft Store app, enter the following command (you can copy and paste:
Get-AppxPackage -allusers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register '$ ($ _. InstallLocation) \\ AppXManifest.xml'}
3. Go back to the Microsoft Store and check if it works properly again.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

didn't work for me. still the 0x800700E9 error

Hi CaptainZaroff, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

"Microsoft has released an update to fix this issue. To install the update, follow these steps:

Select the Start button in the lower left corner of the main screen and select Settings.

Select Update and Security > Check for Updates.

Select View optional updates, then select update KB5004476 from the list.

KB5004476

Select Download and Install.

When the update is complete, restart the device.

You should now be able to install, update and launch games.

Are you still in trouble?

Try deleting the Game Services registry keys and reinstalling the Game Services app on your Windows 10 device:

Right-click the Start button in the lower left corner of the main screen and select Windows PowerShell (Administrator).

From the Administrator: At the Windows PowerShell screen type the following command and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

In the same window, type the following commands and press Enter:

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

Restart the device.

Right-click the Start button in the lower left corner of the main screen and select Windows PowerShell (Administrator).

From the Administrator: At the Windows PowerShell screen type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the application on this page and select Yes when prompted for User Account Control (CCU).

Try installing or starting the game again."

The problem started with this error, and there are several other errors, I advise you to try.

microsoft original text:

https://support.xbox.com/en-US/help/errors/erro...