How do I fix connection issue?

Hi Alea my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to factory resest your console?

Please, if you know how to do it, make a Wi-Fi hotspot router on your phone and connect to it.

That way we can isolate the issue, by testing another internet connection, using your mobile data plan.

Let me know if it works!

We have rolled out a fix for this issue - can you confirm you are able to get into the game now?

Hello Jackson Manley,

Thank you for posting in Microsoft Community.



We understand that you are trying to play on Xbox Series S and you were unable to load up game/s, Microsoft Store and allow you to join party. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you have a good connection which is important in setting up your account on Xbox and connect with your friends to play. There is a possibility that the issue is about the Xbox Network, it could be you are on restrict NAT Type or getting error message about the Teredo and this has to be fixed with your expertise of your network connection or with the help of your ISP.

To begin, kindly go to Xbox Console's Settings.

• Select Network and Network Settings.
  
• Look for NAT Type.
  
• Please reply with a screenshot or picture of the Xbox Network.
  

This is our way to see on what troubleshooting steps you can try. For the meantime, you may check on these resources:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

(The later part of this support article is for Xbox Console troubleshooting but the definition of the NAT Type can be found on this topic.)

Troubleshoot network connection errors | Xbox Support

(This has both Xbox Console and PC troubleshooting; you may skip the Console part.)

Troubleshoot multiplayer connection errors | Xbox Support

Tip: You must have a NAT Type of Open or Moderate (making sure one of your friends is Open NAT) and have no issues with network.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Have you checked the installed game files?

Sometimes game files can become corrupted or incomplete, which can cause the game to not load properly. To verify the game files, go to your Steam library, right-click on ARK, select Properties > Local Files > Verify Integrity of Game Files. This process may take a few minutes to complete.

You have already updated your graphics driver.

Outdated or incorrect graphics drivers can cause issues with games not loading properly. Check your graphics card manufacturer's website to see if there are any updates available for your graphics drivers.

I see, could be a corruption with the system itself. But let’s try to isolate the problem a bit more.

For this please try this: (skip the ones that you already tried)

A. Reinstall Gaming Services using powershell command

Press Windows key + X and then select Windows PowerShell (Admin).

Type or copy / past the following commands and press Enter:

Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

Restart the PC and Open the Xbox application.

A blue notification with the following message is going to appear at the bottom:
"This app needs an extra component. Gaming Services is needed for playing some games. Administrator approval required. Install"

Select Install to reinstall Gaming Services, once installed check again

B. Open task manager > select the startup tab > disable all the programs listed there temporarily
Restart the PC and try again

C. Do a clean boot in your PC and try again
https://support.microsoft.com/en-us/topic/how-t...

D. Create a new local administrator user in your PC and try from there
https://support.microsoft.com/en-us/windows/cre...

E. Perform an in-place upgrade for your system (is not the same as the regular windows update , and don't worry your content will remain)

https://answers.microsoft.com/en-us/windows/for...