How do I fix an accessories connectivity issue if the issue doesn’t stem from a device.

adamn853 · Mar 26, 2023

I’ve had a persisting issue for months now and I’ve had enough. My wireless headset began getting staticky and disconnecting from my Xbox One. I thought it might be the headset so I got a new one. The problem persisted. I figured maybe it could somehow be an issue with the controller, I got a new one and the problem persisted. Then I figured maybe it’s my Xbox, it was pretty old after all. So for Christmas I got a Series S. The problem persists but now it’s been added to. Now each time any, and I literally mean any headset I use, begins to disconnect and get staticky, my controllers follow suit. When one wireless item disconnects so does the other. I have no idea what it could be, I’ve even tried wired headsets and the static and disconnection continue.

:)

ScottTHEscammeR

I find that 9 times out of 10 connection issues stem from your network and not the things attached to it.

Mister Taurus

We appreciate the update on this issue. Can you tell us if you attempted to reset your router as well? This issue seems to be stemming from the connection, so be sure to check the router as well. Be sure to let us know how it goes.

Mister Taurus

Hey there,

We appreciate you reaching out to us with this issue. This particular issue can stem from the hard drive or it can stem from an issue with the power supply. Do you see any other issues with the console or error codes? Any other issues that can't be explained?
We're here to help.

Nikhar_K

Hi Bruce,

Thank you for writing to Microsoft Community Forums.

I understand how frustrating it could be when the computer doesn’t work as it is supposed to, we will look into this for you. However. we would like to know the following details:

Does this issue occur if you connect the controller back to the Laptop?

You may try removing the hidden devices for Bluetooth devices from the computer and check if that helps in resolving the issue. Please follow the steps mentioned below:

Press and hold the Windows + X key on the keyboard.
Select Device manager.
Click View tab.
Select Show hidden devices.
Expand Bluetooth and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
uninstall.
Restart your computer.

You may also try updating the controller. Follow the steps from
How to update your Xbox One Controller on Windows 10.

For more information, you may refer the articles Connect
and troubleshoot Bluetooth on your Xbox One Wireless Controller
and
Fix Bluetooth problems in Windows 10.

Please reply with the status of the issue, we will be glad to help you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator

XBF Esteban R

Hey there, sayyers!

If you don't mind me asking, what kind of modem and/or router are you using?

This issue could be stemming from an network problem with that.

I would try to see if you have the same problem when connected to another network.

If you do, it's basically a clear indicator that something is up with how your console is connecting to the internet.

If you don't, and you have tried all that troubleshooting that you outlined already, then the only thing I can suggest is trying the reset to factory defaults that removes everything or getting your console for a hardware problem with connectivity.

If you do want to go ahead with a repair, you can create one by going to our site at

Device Support

Let us know how this information helped out with the issue.

Thanks!

How do I fix an accessories connectivity issue if the issue doesn’t stem from a device.