How do I fix a black screen after I cleared my Mac address

Discus and support How do I fix a black screen after I cleared my Mac address in XBoX on Consoles to solve the problem; I cleared my alternate MAC address and after I restarted it my screen is just black, the only thing that works is when I hold down the Xbox button on... Discussion in 'XBoX on Consoles' started by Angelo Cruz, Jan 25, 2023.

  1. Angelo Cruz
    Angelo Cruz Guest

    How do I fix a black screen after I cleared my Mac address


    I cleared my alternate MAC address and after I restarted it my screen is just black, the only thing that works is when I hold down the Xbox button on my controller and the power options show up.

    :)
     
    Angelo Cruz, Jan 25, 2023
    #1
  2. Miguel Molina O Win User

    How do I fix a black screen after I cleared my Mac address

    Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

    MateusFontana Independent Advisor posted a solution to a user who had a similar issue:

    "Unfortunately, the factory reset is the only solution for this, because when this happens the system bricks, where it is not possible to access anything to undo. I understand how frustrating this can be, as I'm also a player and I've been through this.

    *I ask you to try again the factory reset, because really in this case is the only way to solve.

    1. Turn off Xbox One.

    2. Unplug power.

    3. Plug the power back to Xbox One 30 seconds later.

    4. Press and hold Bind and Eject at the same time (don't release).

    5. Press and release the Power button, and then you will hear the startup chime.

    6. When you hear the second startup chime, you can release the bind and eject buttons.

    7. Select Reset this Xbox on the screen.

    8. Select Keep games and apps.

    *I hope this can help you."

    Original post

    https://answers.microsoft.com/en-us/xbox/forum/...

    If your problem persists or the problem is fixed please let me know!
  3. Angelo Cruz Win User

    How do I fix a black screen after I cleared my Mac address

    I’m sorry I’m afraid the screen is still black, I had the green boot up screen but it’s still just a black screen.
  4. Miguel Molina O Win User

    How do I fix a black screen after I cleared my Mac address

    Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

    Please proceed to do a power cycle to fix the issue

    1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

    2. Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

    If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

    If your problem persists or the problem is fixed please let me know!

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
  5. DESTROYER#8955 Win User

    Xbox Series X failing to connect online and restarting console not working

    Hello,

    And thank you for you detailed response. I will try it. However as mentioned on my post. The restart console option does not work. When I click clear Mac address it says I have to restart it. When I do that the logo comes up. And then all I get is a black
    screen. So I end up turn it off completely and turn it on again. Not sure if that would clear the mac address?
  6. Tzhg Win User

    Not connecting to the internet

    hi,

    can you try to clear the mac adress:

    To clear
    the Network Card Cache (alternate MAC
    address)

    Settings

    Network

    Network Settings

    Advanced
    settings

    Alternate MAC Address

    Clear and restart
    When i try to do this it dosent allow me to click "Restart" it just keeps me at that screen no matter how many times i press it
Thema:

How do I fix a black screen after I cleared my Mac address

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