How do I delete an XBOX live profile?

DerekMoose · Oct 20, 2022

My XBOX profile is OLD! It was set up with an old work email address which has long been out of commission. I mistakenly set up a new account, which is unused, with the email address that I want to associate with my active XBOX account. 2 questions: How do I delete the unused account? and how can I remove or change the email address on the existing account? I currently cannot do what I need to because of how unused account is set up.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this DEREKMOOSE

If the Microsoft account is a work or school account unfortunately is not possible to add or remove an alias attached to the account.

Is stated here: https://support.microsoft.com/en-us/office/add-...
"You can't add an email address that's associated with a work or school account as an alias."

Also, you can't add aliases already linked to a Microsoft account
You can double check that using the previous article as well

Miss Portia

Alright, can you try deleting (*profile only!* Do not delete profile and items) and recovering your profile?

support.xbox.com/.../gamer-profile

EggsBoxJuan

Hi, if you delete and download your profile again the passcode will be gone. Be sure to delete profile only when you do this please.

How to delete a profile
HERE

How to download a profile
HERE

ashwinmahesh

Ive deleted the profile. how do i redownload it?? do I go to the click the join xbox live button. when i try recreating my profile it says my account is associated with a profile.

ISirProdigy007

Hi,

you're unable to remove xbox live accounts, you can change the sign in alias of that account here

https://account.microsoft.com/

Once signed in click on "your info" then "Manage your sign-in email or phone number" and it will ask you to sign in, sign in under "Account alias" click on "Add email address" and then swap
with a new email address and make primary then repeat the steps for your new account.

if you're doing these steps make sure you have made the new xbox live account first.

Let me know if you need more help.

Happy Gaming!

How do I delete an XBOX live profile?