How do I delete an account tied to windows phone which is no longer working?

Discus and support How do I delete an account tied to windows phone which is no longer working? in XBoX Accessibility to solve the problem; I created an account on Windows phone when I bought it and few year later I completly forgot about it and created a new one to play games on PC. Now I... Discussion in 'XBoX Accessibility' started by Andrey Tolmachev, Nov 25, 2022.

  1. How do I delete an account tied to windows phone which is no longer working?


    I created an account on Windows phone when I bought it and few year later I completly forgot about it and created a new one to play games on PC. Now I can't change my tag to my main one because of the first account, to which I no longer have access. WP is no longer booting up, only showing me blue screen and a sad smile, and mail that I thought I was used is tied up to my current account.

    Is there a way to delete it or get access to? Or a way to contact a living person from support team instead of Virtual Agent?

    :)
     
    Andrey Tolmachev, Nov 25, 2022
    #1
  2. JosefLBohorquez Win User

    How do I delete an account tied to windows phone which is no longer working?

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this Andrey

    Unfortunately the only way to delete an account is if you’re logged into it
    https://support.microsoft.com/en-us/account-bil...

    Besides that is not possible to delete it

    And as you can’t access to the account, I can advise you fill the account recovery form, in that way you're going to submit a ticket with Microsoft account recovery team
    https://account.live.com/acsr

    Also, you could try alternative methods to recover your account here:
    https://support.microsoft.com/en-us/account-bil...

    Please note that no one here including regular Microsoft Support is capable to send password reset links / modify or change account information for security policies
  3. Judge Win User

    NEED TO DELETE THIS!

    I agree, but the tag is directly tied into the way your phone operates, so that is really the only solution that makes sense if you think about how Windows Phone revolves around your MS Account. :(
  4. NeutralAim Win User

    I can't get access to my correct Microsoft account.

    Hi.

    I forgot to mention that I have also tried this. Since, as I mentioned, in my initial attempts to recover my account I tried logging in with my phone number. My email address was attached to that account which I didn't know existed. So, in short, the email address that I'm trying to "recover" isn't attached to the correct account. This is the problem. The very fact that the email address wouldn't let me sign into Microsoft in the first place, shows that my account no longer exists. I did not delete my account, nor did I authorise anyone else to delete it. In the account recovery form, it asks for the email/phone number/skype id used with that account. I don't know what my skype id was, and both the email address and phone number aren't tied to that account for some reason. It then attempts to verify that the account is mine by asking for the Xbox gamertag. I can provide that, but since the account isn't tied to that tag, it's going to reject it as it will think that I'm logging into the wrong account.
  5. CapnSnazSnap Win User

    How do I fix this?

    Also, I've been sent links by the EA folks on how to link a gamertag to an Origin account, but the problem still exists that it wants me to pick a new gamer id (which I shouldn't have to do because I already have one), and when I enter my pre-existing one,
    it says it's already taken! The EA people were going to help me merge the pre-existing account (that's tied to a decade old email that's apparently no longer working) to this weird 'account' thats asking me to pick a new gamer id, but only if I can gain access
    to that decade old account that's apparently no longer working. What's going on & how do I fix it?
  6. Son ALA Win User

    Can't recover my account

    So right now, your account is no longer on your console right?

    You can try this out since it has worked for people before.

    Turn on the console, delete the profile if there is still a non working version of it on the HDD but do not delete all items tied to it.

    After that, clear your cache.

    Turn off the console and turn it back on.

    Now try the recover/download profile process
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How do I delete an account tied to windows phone which is no longer working?

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