How do i contact Minecraft Microsoft Support?

Diesel DNA · Nov 4, 2022

So long story short somehow my Minecraft account got deleted. I was playing the day before with no issues and when I wanted to play the next day it would give me invalid email or password errors. Tried to reset my password but then it gave me "this email is not associated to an account" error message. I checked my email associated to my minecraft account and still have all the old emails of one time codes or password resets for the account. I'm not sure how it got "deactivated" or if thats even the issue. Thing is I've had this account since i was a child and yeah i can just get a new one but wanted to see if i can somehow get some help on how to "reactivate" it? I had to make a new account with the email, I have a different gamertag now but it still says i don't own minecraft on the account.

:)

dogsounds

Hi Aria!

You can get support from Mojang for Minecraft here: https://help.minecraft.net/hc

I hope that helps

Darhyl Amizola

I appreciate the response and no worries! Microsoft Xbox Support handles these kinds of issues (particularly both console and PC gaming accounts/billing issues).

Please follow the instructions provided above in order to contact them for further assistance.

Best Regards,
Darhyl

Darhyl Amizola

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

Since you want to contact Microsoft Support regarding your hacked account, according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Diesel

Exists the possibility that your account has been compromised, did you not remember receiving a security notification? (In case you have registered backup emails or a phone number)

I say this because the only way to delete a Microsoft account is if you request the account closure or if you delete the alias (email) associated with the account and add a new one (probably this is what the hacker did)

If maybe the account indeed was compromised, you can try to recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

Please note that here in the forums no one can tell you the specific-new email / modify or share account details due to privacy and security policies

The_Last_DJ

Hello Oliwier C! I'm Kris and I'd be happy to help you with your question.

I have a link for minecraft support here https://help.minecraft.net/hc/requests/new and a link for Microsoft support here https://support.microsoft.com

How do i contact Minecraft Microsoft Support?