how do i contact microsoft support?

You can request a call back or chat with support at http://support.xbox.com/contact-us

Hello Rahul *. my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. For this type of case I suggest you request a REFUND for this, there is a form, which is as follows:

https://support.xbox.com/forms/request-a-refund

You can find the order number here:

https://account.microsoft.com/billing/orders/

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

To contact Microsoft support:

https://support.microsoft.com/contactus

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hey there, Keep in Mind I am Not Xbox Support nor do I work for Xbox.
Here's a Link to Xbox Support.
https://support.xbox.com/en-US/contact-us

I hope this was helpful, if you have any more questions, I’ll do my best to answer them.

Best Regards Xbox Ambassador Tinman

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Tyler, I Hope you're well.

Ok, let me explain this, after a refund is requested and the order accepted by Microsoft, it may take up to 72 hours to make the refund.

If your game or subscription was purchased with an account balance, this amount will enter your Microsoft account on time.

However if the game or subscription was purchased by credit card this amount will only appear in your credit card's next billing cycle, the process may take 30 more days depending on the closing of your card invoice.

That's because Microsoft doesn't have access to the banking movement of financial institutions,

So in practice it means that the invoice for the card that bought the game or subscription has to be paid, and on the next invoice it will appear as credit on your card.

Sorry my bad lol
Here's Microsoft Support Link

https://support.microsoft.com/contactus

If it still doesn't work just google Microsoft Support.