How do I contact Microsoft about using the Xbox logo

Hello again Caitlin R,

I understand, you received one control but not the other? In this case, I advise you to contact Support so they can help you with this problem.

Best regards,
Courtney.

I will wait a few more days and see what happens, I just don’t want to leave it too long and be told it’s too late.

I just don’t understand how one control has been returned but one hasn’t and both are no longer on my device list.

Thank you for your advice and I hope I get my controller. If not I have no idea what I’m going to do as I’ve lost out on a controller and money.

Thanks again.

Hi Caitlin, my name is Courtney and I would be happy to help.

Sometimes it happens that your device temporarily disappears for a couple of days, but everything reappears normally after that in an updated form. It is important to keep in mind that they most likely had to replace the device you sent for repair with a completely new one. If another serial number appears on the repair order, that would be the answer.

I recommend that you wait patiently a couple more days to see if the status of your order is updated in that period of time, there should not be any problem since, as I said, I usually see that on some occasions the status disappears temporarily while it is being processed to update.

I hope you understand, and your patience is greatly appreciated.

Information source (Credits): https://answers.microsoft.com/thread/48b017a1-9cf4-4b35-b662-ab6bcc84e28a

(This page is in another language, so if you want to take a look at it, you will have to translate it manually).

If days still pass and the problem is not resolved, the only way to contact Xbox Support is through the following link:

https://support.xbox.com/contact-us/

Greetings and a hug, friend!

Best regards,
Courtney.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I can guide you in requesting a refund for the other charge. You can try to request a refund by signing in to https://account.microsoft.com/billing/orders and then copy the order number. Once you have it simply go to the refund webform link here: https://support.xbox.com/en-US/forms/request-a-...

Hey sdf, sorry you're having this experience. I understand how annoying it is when you weren’t planning to use the service and still got charged.

Since this is a billing issue, you will need to speak with Microsoft. Please see the response from Ian.L in this thread about support:

https://answers.microsoft.com/en-us/msoffice/fo...

Let me know if you still need help. You're always welcome here on the Xbox forum!