How do I contact an actual person at microsoft for Xbox hardware repair support

Paula Davis1 · Oct 19, 2022

Hey,

I have been trying to organise a repair request for my son's wireless xbox headset and keep getting sent in circles to the contact us section, but every time i try to request a call back it is closed! I am in Australia and have tried different times to account for timezone differences.

Can anyone tell me how I can make contact with someone please?

I have seen through these chats that others have had the same damage issue with their headsets.

My son's headset is still in warranty, but it bounces when I select physical damage.

Thanks

:)

Georges C.

Hello again, i'm not sure goes up the phone contact, ideally try via chat, will be answered more soon.

Georges C.

Hello again, you should contact Microsoft support via char at office hours.

https://support.xbox.com/en-AU/contact-us

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Paula, to send your accessory for microsoft warranty must place the order online via link below.

Help with your existing Xbox console or accessory service order

https://support.xbox.com/en-AU/help/hardware-ne...

Paula Davis1

Thank you, I have tried contacting again. It takes me right through to submitting my number & then says unable to process request. Even though the wait time listed for call back is 1 minute.

This is becoming ridiculous.

Paula Davis1

Hi,

Thank you for your reply. Unfortunately that is the process I have been following but I keep getting the message that I have to contact Microsoft as it is classed as physical damage even though I am seeing it is a design flaw.

I am Just wanting a number or email address to be able to contact Microsoft direct to discuss my issue.

Thanks

How do I contact an actual person at microsoft for Xbox hardware repair support