how do i contact a living human being?

what have you bought?

Matt

You would need to request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change the category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works.

You can request a call back or chat with support at. http://support.xbox.com/contact-us. If you don't see those options, change the category/topic until you do.

Hey there, Alex Blank

The option should be there. It will also depend on if they are open in your region. In England, it is Easter weekend, so the chances they are open are slim (but I haven't checked). While this isn't because your account has been hacked, the following method should give you the request call back





You used to be able to ring support directly, however they have removed this option. The only numbers available are to the local Microsoft offices. Even then, the operator will connect you to support who will then tell you to go to the Microsoft support pages where you can contact an agent through the contact us link.

The only other number available is to the store support their website store, but I don't know if they will be able to help, or if they will direct you to support. If they direct you to support via transfer, the bot may tell you to contact support via the contact us method. Their phone number can be found on this article here: Contact Microsoft Store Support - Microsoft Support

Hope this helps,

Nathan

Hey there, Alex Blank

Welcome to the Microsoft Community.

If you are wanting to reach out to someone from Xbox Support, please visit the contact us page: Contact us | Xbox Support

You will need to play around with the options until you see the request a call option.

Alternatively, you can post your question here and the community can try their best to help you.

Hope this helps,

Nathan