How do I contact a live person or email someone

Hey Shelby!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

If you don't mind me asking, can you give me more details about your issue?

If you're looking for Microsoft Xbox Support, you can request a callback here at this link:

https://support.xbox.com/en-US/contact-us

Hi Wedge.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for your issue, and I'd like to find a solution.

Unfortunately, refunds can only be issued if you meet certain criteria. For example, if you've purchased a game, you must make the request within 14 days and have not accumulated a significant amount of playtime. It seems you've already followed the refund procedure, but I'll still provide you with the link to the support page for refunds.

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Unfortunately, the request is automated, and Microsoft is not responsible for unauthorized card usage. I understand your position as a mom because I also have children, but in this case, unless the refund falls within the parameters outlined on the support page, Microsoft cannot intervene.

I hope I've been clear.

Kind regards
Renato

can you tell us what your son bought so we can at least explain why this may have happened?

I'm on PC, and idk how to allow third party access to things. I'm on the microsoft website, I'm looking at my profile, my settings, I don't see it. Going to my Xbox Live account is basically the same microsoft website. How do I contact someone for live
troubleshooting? That's talking with a live person, because that's going to be difficult for me to do

You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category

/topic until you do. Billing & Subscriptions and " I don't recognoze a charge" usually works for me.