How do I connect with a specialist?

Shannon Sheean · Jan 15, 2023

For context I played Rainbow Six Siege a lot in 2021 and I bought creds with which I bought the operator bundle (up to thunderbird, got her with the battle pass), 2 elite skins and various e-sports gun skins. I logged onto Siege yesterday to find that all the operators I had got weren't unlocked, most of the gun skins were gone and the elite skins were gone too.

I typed this into a message for community gamers (I couldn't find a way to talk to someone at Ubisoft directly) but I had an email saying that my question might have to be sent to a specialist. A hyperlink was attached labelled "Connect with a specialist" but the link leads to an error message as you'll see.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Shannon, Ubisoft support works by tickets, you can contact them through the link below and make your request.

Ubisoft

https://www.ubisoft.com/en-us/help/contact

Georges C.

Unfortunately not, maybe it's because it's the weekend.

Shannon Sheean

It says that chat is currently unavailable, is there another way?

XBF George L

Hello There

Thank you for reaching out to us here on the forums. This situation has already been responded to on a different thread here:

refund or possible code change. Please refer to the response provided on the previous thread.

Alvaro A-

Hi Steven,

Thank you for posting in Microsoft Xbox community. I'm sorry to hear that your account got compromised, here are all the available resources that can help you with your situation. Kindly review the article below for complete step-by-step instructions how on how you could proceed.

How to get back a Microsoft account that has been compromised: https://support.microsoft.com/help/24ca907d-bcd...

The recovery form is your only chance to get your account back because hackers may have altered the majority of the data associated with it. However, the likelihood is lower. Here's the link of the form https://account.live.com/acsr

Here are comprehensive instructions for using the Account Recovery Form:

https://support.microsoft.com/office/b19c02d1-a...

After filling out and submitting the form, please allow Microsoft to review the information that you shared for at least 24-72 hours. Please monitor the contact email address that you used, including the junk and the spam folder for possible response.

I would recommend following the instructions below to help keep your Microsoft account safe and secure in order to prevent this incident from happening again in the future.

https://support.microsoft.com/help/628538c2-700...

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

You initially shared that you want to contact support. Here's how you could proceed in contacting Xbox support:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

You may use this chart as a guide when requesting a callback:

https://answers.microsoft.com/en-us/xbox/forum/...

Regards,

Alvaro

How do I connect with a specialist?