How do i change my xbox location when the country in the address is greyed out?

aman poddar2 · Sep 18, 2023 at 9:24 AM

I have managed to change my xbox location, but when i try to add in a new payment option, it doesnt let me change my country in the address section. So, i cannot add a new local payment option and cannot make any purchases in the new store.

I saw that you can change the region on your windows computer and that will solve the issue but i use a mac. Please let me know if you have a solution. Thank you

:)

ngocphi

First you need to be in a xbox live region

Which region do you live in

The payment option MUST match your account region which you would've picked upon setting up the account

If you.just created it you cannot change the region of an account till 90 days

Dion Glass

Thanks Rostom,

I have done this, but when I go into my XBox game pass and try to change payment method the drop down box for my country is 'greyed out' and I cannot add a UK bank account and address. This is the same for Microsoft 365. It is the most frustrating thing ever and one cannot access Microsoft via the phone - so angry!!

MooMachine82

if i change my email address and password when they log in to my account will it say invalid and lock them out

Thanks Grey

KiwiRemonrade

Am I changing primary and secondary DNS? Also, what do you mean by greyed out? I've cleared the MAC address before, but it's never greyed it out.

CaptainAmies

How can I change that? I went into my account details, but was unable to change my country/location. (Country/Regiopn option was bold and unchangeable)

How do i change my xbox location when the country in the address is greyed out?