How do I change an email on one of two accounts on the same email?

Hi Jamar!

Please be informed that it's not possible to have two accounts in a single email address. You both are using the same Microsoft/Xbox account. Unfortunately, it's not possible to separate those two. An Xbox account or profile is a Microsoft account itself.

Hi there,

I'm afraid there is no option to merge two accounts.

You can however change the primary email address for an account, so you can use the same account on both devices. But since you mentioned one no longer is accessible this could be an issue.

This is the link on how to change the primary email address: https://support.xbox.com/account-management/change-email-sign-in-for-microsoft-account

How do I create a new Microsoft account with the same email address as the Microsoft account I am using right now, when I go to create a new account it says I can't use the email because it's already used for this account?

What the person above said is flat out incorrect as far as I am aware.

Unless something has changed very recently youve never been able to have two different Microsoft accounts under the same primary email address. Its always been one unique email per account.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

It isn't quite possible to have 2 accounts on one email address. Once a gamertag is attached to an email, you can't use that email for a different account. Kindly check the emails you have for where the second account is located.

I have two xbox accounts that now have the same phone number and email, due to a primary email expiring. Can you tell me how to consolidate my accounts or add a new email to the older one?