How do I cancel unauthorized account and get refund.

Hi!

My card was charged $154.99 last night for a purchase I did not approve. Can I get that purchased reversed and refunded?

Does the charge show up in your order history on your Microsoft account?

https://support.xbox.com/en-US/help...g-payment-updates/check-xbox-purchase-history

If so you can request a refund here https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

If the charge does not appear in your order history then youd have to report the charge to your bank as fraud and get your money back through them.

hiya, i'd reccomend you contact the xbox customer support team and see where to go from there, this link might also help https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

Hi,Lexi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have they told you the charges were indeed coming from your cancelled subcription that was somehow glitched?

Hi Coilty! My name is Ricardo an independent advisor ready to help you with this situation!

Are those charges appearing on your order history of any of your accounts?

https://account.microsoft.com/billing/orders

If those charges appears you need to request the refund here

https://support.xbox.com/en-US/help/subscriptio...

If this charges don't appear in your order history you should contact the bank as someone else has your card information

Thank you for taking the time to post this on the Xbox Forums. Erica, we understand that you are seeking to cancel an order that was made without authorization.

The best way to go about this would be to
request a refund for this item. We here on the Xbox Forums do not have the necessary tools to be able to process a refund for you, however, following the link provided will guide you on how to get in touch with the Refund Team, so that you can cancel this
unauthorized purchase.

I hope this is of some use to you.