How do I cancel my preorder of Hogwarts Legacy so that I can purchase the deluxe version?

Hi Guillermo!

The Hogwarts Legacy: Digital Deluxe Edition should be compatible on your device. Please try to purchase it instead directly to the website. Just make sure that you're signed in with your correct account online.

Deluxe version:
https://www.xbox.com/games/store/hogwarts-legac...

Normal version:
https://www.xbox.com/games/store/hogwarts-legac...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

It is because the game version for Xbox One will be able on April 4, 2023, but will still depend on the game version that you will purchase.

You should get either Hogwarts Legacy Xbox One Version or Hogwarts Legacy: Digital Deluxe Edition.

Try purchasing the game on the website:

Hogwarts Legacy Xbox One Version - https://www.xbox.com/en-US/games/store/p/9P3Q1Z...

Hogwarts Legacy: Digital Deluxe Edition - https://www.xbox.com/en-US/games/store/p/9PHFP0...

Simply change the region locale if needed.

The Hogwarts Legacy Deluxe Edition (at least the digital version) contains both the Xbox Series X/S version and the Xbox One version.

This is the page that the Official Website links to for Xbox:

https://www.xbox.com/en-GB/games/store/hogwarts-legacy-digital-deluxe-edition/

And, it states:

"Xbox One and Xbox Series X|S Digital Versions"

Bear in mind that the Xbox One version of the game doesn't release until April 4th so it will show as only available for Series S/X until that time

Which edition did you buy

There is two

Legacy and legacy gold

Legacy had both

You just need to find the xbox one copy in yoir ready to install library

I bought this version - https://www.xbox.com/en-in/games/store/hogwarts-legacy-xbox-series-x-s-version/9mt5nj5w7b8z

Should have bought this one - Hogwarts Legacy: Digital Deluxe Edition - https://www.xbox.com/en-IN/games/store/hogwarts-legacy-digital-deluxe-edition/9MW10GX140N1/0010

Thank you for helping out.

Thanks

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help. If I may ask, are you able to check the game Hogwarts legacy Xbox One version or the Digital Deluxe version, if it's installable on your Xbox One console?

Since you have purchased the game Hogwarts Legacy: Digital Deluxe Edition, indeed you should be able to access the game on Xbox One console.

You will need to perform some basic troubleshooting steps in order to fix this. Please remove your Microsoft account (Where the game Hogwarts Legacy was purchased) from your Xbox One console > restart your console > re-add your Microsoft account > then check to see if it works here's how to remove your account:

1.Press the Xbox button  to open the guide.

2.Select Profile & system > Settings > Account > Remove accounts.

3.Select the account that you want to remove, and then select Remove to confirm.

> then restart your console and proceed with re-adding your Microsoft account. You've got nothing to worry as this will not delete your saved data progress.

Then check if you can install the game Hogwarts Legacy: Digital Deluxe Edition or Hogwarts Legacy: Xbox One version on your Xbox One console.

Reference links:

https://www.xbox.com/en-in/games/store/hogwarts...

https://answers.microsoft.com/en-us/xbox/forum/...

https://answers.microsoft.com/en-us/xbox/forum/...

https://www.hogwartslegacy.com/en-us/faq

https://gamerant.com/hogwarts-legacy-deluxe-edi...

​​​​​Note/Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.