How do I cancel my Premium access?

WaxBicycle7372 · Aug 18, 2018

I'm a new user of the "Microsoft Solitaire Collection." I didn't realize that selecting a user name for keeping track of scores meant that I was signing up for the "Premium" access, until it told me that the first week is free.
I did this a few minutes ago and now I can not find a way to cancel the "Premium" access. I do not need my scores if it means an extra charge after the free week. Please assist me by cancelling this, or advise me as to what I need to do to cancel the "Premium"
access. Thank you.

:)

Tanni2906 · Aug 18, 2018

How do I cancel the microsft premium collection?

Microsoft Solitaire Collection for Windows 10 I signed up yesterday for the premium version, and unfortunately realized too late, which means the cost for me. I would like to cancel now, please for an answer and help. Regards T. Schnelle
Click to expand...

ngocphi · Aug 18, 2018

How do i cancel my account.........?

That's because you are beyond the refund period

Do you really expect 4months of service without paying for it?

I don't know what world you live in but 4months is beyond any refund period

You can cancel at 4months but you forfeit the time left and the charge remains

You can have them remove the creditcard but the charge remains and a prepaid code is issued

Btw blocking payments won't work because if you are denied it looks bad on your credit and they ask ms first of it was unauthorized access And it is much better to cancel autorenewal

M3tal Daz3 · Aug 18, 2018

Check the info here:
https://support.microsoft.com/en-sg/help/4027815/microsoft-account-cancel-a-microsoft-subscription

M3tal Daz3

Check the info here:
https://support.microsoft.com/en-sg/help/4027815/microsoft-account-cancel-a-microsoft-subscription

Alvaro A-

Hi BuffaloDrum,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues cancelling your subscription. I understand that you're still being billed.

To make sure that I can provide accurate information, please share the specific subscription that you have. If your subscription is from Microsoft, you may cancel it by logging in using the Microsoft account with the subscription through this link:

https://account.microsoft.com/services

If you've seen your subscription as cancelled but you're still being billed and you don't have anyone else from your household who uses Microsoft services, kindly contact Microsoft support for your account to be checked further. You may use these steps as your guide:

1-Access the Microsoft contact us at this link.

https://support.microsoft.com/contactus

2-Click on Windows and then click on "Get Home support"

3-Write a brief description of your request or issue in the box then click the "Get Help" button.

4-Click on the "Contact Support" button located at the bottom of the page. If you are not logged in, you will see "Sign in to Contact Support". Log in to your Microsoft account.

5-Select your Product or Service. Choose a Category then click Confirm

6-Lastly, choose a support option

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

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