How do I cancel a subscription I’m paying that's inactive

Hello Rebecca,my name is Vanessa, I will be happy to help you.

To cancel a subscription that is inactive, you can follow these steps:

Call Microsoft Customer Service

When you contact customer service, indicate that you want to cancel an inactive subscription.

Provide the customer service agent with information about the subscription you want to cancel, such as the subscription name, payment method, and start date.

The customer support agent will unsubscribe for you.

If you don't have access to your child's previous profile, you can provide customer service with the subscription information you have, such as the subscription name, payment method, and start date.

The customer service agent will be able to cancel the subscription for you.

Source: https://support.xbox.com/help/subsc...ions/cancel-recurring-billing-or-subscription

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Vanessa.

Yes, I’m aware they’re linked. But I can’t see my subscription on this page. How do I cancel this? This is starting to feel like financial abuse.

Hi Vitaliy,

Microsoft will contact inactive subscribers to gaming services like Xbox Game Pass, serving as a reminder of ongoing payments, with steps to cancel. Microsoft will automatically cancel those subscriptions if users remain inactive.

Hiya Walk,

Thank you for reaching out to us!

Sorry to hear there is an issue with a pass due balance.

Please check out he article entitled, "How to pay a past due balance
on an Xbox subscription" contains information on how to pay the past due balance. The article entitled, "How
to cancel your Xbox subscription" contains information on how to cancel the Xbox Game Pass subscription. Be sure to let us know the results!

Hope this helps.

Hi Jimmy,

Thanks for reaching out to us today! I'm sorry to hear about the current hassle paying your Xbox Live Subscription. It seems to be that your subscription may have a past due balance if it's not letting you cancel it or pay it with your Microsoft account
credit. When your Xbox subscription has an outstanding balance, you must pay the balance in full to continue using it. Check out our article

'How to pay a past due balance on an Xbox Subscription'

To cancel and stop renewal charges for any Xbox subscription, such as an Xbox Live Gold subscription, an Xbox Game Pass, you need to do so online. Check out our article
'How to cancel your Xbox Subscription'

Important

• You can’t cancel an Xbox subscription if it’s past due or suspended. You must pay the past-due balance before you can cancel or turn off auto renewal. For more info, see
  
  Update payment info to continue your Xbox subscription or
  How to pay a past due balance on an Xbox subscription