How do I appeal a denied refund for a game I don’t have the email from when it was first...

Discus and support How do I appeal a denied refund for a game I don’t have the email from when it was first... in XBoX Games and Apps to solve the problem; I’m trying to refund marvels midnight suns I haven’t even played 5 minutes of it but when I tried to it said I used all my refunds for the year but I... Discussion in 'XBoX Games and Apps' started by VenomousCamp, Mar 14, 2025.

  1. VenomousCamp
    VenomousCamp Guest

    How do I appeal a denied refund for a game I don’t have the email from when it was first...


    I’m trying to refund marvels midnight suns I haven’t even played 5 minutes of it but when I tried to it said I used all my refunds for the year but I haven’t refunded anything since last year so I’m trying to appeal the denial but I can’t find the email that was sent when it was denied so how would I appeal it now Xbox support wasn’t any help it asked what I needed help with and it pretty much said it couldn’t help me

    :)
     
    VenomousCamp, Mar 14, 2025
    #1
  2. Jesse E' Win User

    Refunding Halo Coin

    Sadly, I can't do that. If the refund has been denied, you can appeal it.

    You can appeal the refund decision by replying the email you got from Microsoft with refund decision. Keep if brief and explain why you should get the refund and they'll take a second look.
  3. XBF Brad A Win User

    We Happy Few Refund/Return

    Hello Shady,

    I am not sure how the refund process works I do know there are support agents dedicated just to the refund requests. If they have reviewed and denied the request, there are many things that come into play from what I know of. ( example previous refunds how
    long you have the game, policy etc). You can reply to the email that you got when you were denied and find out why the refund was denied.

    Thanks,

    Brad
  4. Njal the Blue Win User

    Lack of information in game content descriptions.

    If you have filled out a refund request and had an email denying the refund, you can appeal by replying to the email.
  5. Francia J. Win User

    How do i appeal a denied refund??

    That would be great and you're welcome. You should receive an email by now as well when you submitted the request.
  6. Stephen Bailie Win User

    How do i appeal a denied refund??

    Thanks for this.

    I have filled in the form and sent it onwards - will keep you up to speed on the reply.

    regards
Thema:

How do I appeal a denied refund for a game I don’t have the email from when it was first...

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