How do i and where do i send my controller to be fixed?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You can create an order by adding your controller as a device by signing in to https://account.microsoft.com/devices. Once you have successfully added the controller you can click on "info & support", from there you can start an order.

Once you have successfully created the order you will receive an email instruction with the shipping label, you'll need to drop the controller on the courier provided.

Hi Joanna, I’m Ryan.

Refer to this support article to request an Xbox controller replacement:
https://support.xbox.com/help/hardware-network/controller/controller-warranty

What country/region do you reside in?

Here to help.

Hi GlenHarrington2, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Once you created the order it may take 24-72 hours for you to receive the shipping label along with the instruction.

You will just need to drop off the controller on the instruction provided.

Hey XluckyhollyX

Thank you for taking the time to post this on the Xbox Forums. We understand that you are inquiring about how to set-up a repair for your console.

In order to
set-up a repair for your console, you first need to confirm that your console is registered to your account via the

Devices page.

Once the device is connected, you should be able to select it for more options.

Keep in mind that the original Xbox One console is no longer manufactured by Microsoft, nor is the console PSU. As a result, out-of-warranty support is no longer available for this particular product.

I hope this helps.

Hi PaulBartlett6

Have you run the steps in Update xbox wireless controller? All controllers you use need to run the firmware update.

I prefer the usb method.

I recently got a notification that a controller update was required.