How do I actually get to talk to someone when everything is automated and and all I have is...

Hi Joel! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account.

I just want to clarify, are you able to access your Microsoft account through the account.microsoft.com to verify/change your account security information?

If not, you can try to recover your account through the account recovery web form:

https://account.live.com/ACSR?uaid=eadbff0c96ce4ed9935b7d36f1670425

Note: Account recovery web form is the only way to recover a Microsoft account.

According to a User Myke Ylaya who posted instructions on how to submit a recovery request via the account recovery web form: https://answers.microsoft.com/thread/56a5a7e6-c569-4a7f-8d6a-eb8a1355e34d

"You will also need an active alternate email where you can be contacted.

Note: Try to fill out the form on where you frequently use or usually sign in your account.

After submitting the request, you will be contacted on your contact alternate email within 24 hours. You will receive a reset password link that will take you back access to your account."

Note: If you have the 2-step verification feature enabled on your account, the account recovery web form will not work.

In regards to contacting Microsoft Xbox Support, according to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Old.info.is fine.as it is mostly looking for the original info that was on your account when you first created it

I couldnt get past the automated system. how did you find someone to talk to?

How can I talk to an actual agent? The automated system has given me zero help, I've exhausted all resources up until this point.

I found the actual chat, apparently you have to talk to the robot enough for it to recognize it cannot help you. So I'll be getting a call in two hours...awesome right..

The case review doesn’t do anything. Every person that I have talked to has told me that their case review gets denied immediately. They get an automated email and that’s it. No actual communication from the enforcement team.