how come it wont sign me in I am signed in to xbox but refuses to sign me into jigsaw

this is the same with my xbox one when I am not signed in I can access the menu on the left but when I am signed in it wont let me at all can not c massagers wont let me join any parties

We'd like to follow up on your concern. Are yo still encountering the same issue?

Hi,

One possible reason as to why you're encountering this issue is due to failure to authenticate the Xbox credentials. To determine if there's an issue with your Xbox account, we recommend signing in to
Xbox.com. If you can sign in, that means your profile is all good. Otherwise follow the on-screen prompts to update your account's security details.

We also recommend running the Windows apps troubleshooter provided on this
link. This can help resolve issues with built-in Windows 10 programs like the Xbox app.

If the same issue occurs, kindly perform the steps provided on the following links on how to update the Xbox app and the Windows 10 PC:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

We'll be waiting for your update regarding the status of this issue.

sad to say but none of these worked

Hi,

One possible reason as to why you're encountering this issue is due to failure to authenticate the Xbox credentials. To determine if there's an issue with your Xbox account, we recommend signing in to
Xbox.com. If you can sign in, that means your profile is all good. Otherwise follow the on-screen prompts to update your account's security details.

We also recommend running the Windows apps troubleshooter provided on this
link. This can help resolve issues with built-in Windows 10 programs like the Xbox app.

If the same issue occurs, kindly perform the steps provided on the following links on how to update the Xbox app and the Windows 10 PC:

• Check for updates for apps and games from Windows Store
• How to get software and driver updates for Windows 10

We'll be waiting for your update regarding the status of this issue.

I see, please try the next, all together:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too.

Now, sign out from your account on both Xbox app and Microsoft Store and do this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Now try sign in again on both Microsoft store and Xbox app with your son's account