How come everytime I click capture or use the key shortcut for capturing it says error and...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Good21

Additional information is needed, please tell me:

What are your hardware specs?

Is this happening on Windows 10 or 11?

Please share an screenshot / picture of the error message (don’t forget to conceal personal information)

When this started to happen? Or is this the first time that you try to use the capture feature?

And what did you tried so far to fix this problem

In that way I can advise you different things or how to proceed

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In the meantime double check this:

Open Settings, click Update and Security and then Windows Update

Click Check for Updates

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (Click on get updates)

Yes, the default key shortcut is Win Key+Alt+PrntScrn. You can open the Game Bar app and click on the gear icon and check your hot key settings to be sure what captures are set to.

You need to use the Xbox Companion App or the Xbox App (mobile) to access your captures.

Optionally you can use the Windows + G shortcut > Capture > See all my captures.

You can find any captures done locally on that PC that are not sync to the Xbox Network.

How do i see if the game capture are saved to xbox live and how to find my account info everytime i go to click my account to view that stuff it just loads forever

tried that its not there

am i missing something? when i turn game on capture and control is there in the list when i click on it i get a message says it needs to be downloaded click A it takes me to a screen with 40K banners and the "capture and control" banner says click
A to unlock. Click on A and it takes me to the list of DL content but its not there. i have the dreadnought chaos and capture the flag add ons but cant play capture and control as its not in the list