How can microsoft remove a hacked Microsoft account

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

When the hacker manages to change the password, and the account alias, it is because he also has access to security information, as well as, cell phone, alternative email that you yourself registered in your account.

Unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

Even if you create the account with the same domain as before, you will not be able to view your games, subscriptions and emails, as it is a new account.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

You can try the interactive tool here:

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account

Or try the account recovery direct:

https://account.live.com/acsr

the best thing you can do is follow these steps to try and help with your situation

How to recover a hacked or compromised Microsoft account

if this doesnt help contact Microsoft support

We're sorry for what happened.

There should be something you can do about it; however, it will be a different scenario if you were hacked. For more details, please check: How to recover a hacked or compromised Microsoft account - Microsoft Support

Happy holidays to you!

Regards,

I get hacked all the time and not sure how to protect my account it's Microsoft fault when comes to hackers hacking my gamertag and don't know how to get three of my gamertags to be remove with these hackers.I don't find it safe on xbox live at all.