How can I use my redeemed gift card?

Katie T1 · Jun 27, 2023

I put in my code for my Xbox gift card on the Microsoft website. I accidentally clicked the⬅️ back button and it didn't have the redo arrow offered ➡️ to go back. I tried to redeem it again and it already said it was. So I went to go use it as a way to pay for a game by going to the Microsoft store instead. I had a payment option already but I wanted to use my gift card to add on to it as extra money. But the only options were to redeem, credit, debit or venmo etc.. Now I have no way of using my redeemed gift card. Because I accidentally clicked out of the website I redeemed it on.

:)

XBF - Tali

Hello liv vanst,

Thank you for contacting the Xbox Support forums. If you received a Roblox gift card, you may need to redeem it directly through Roblox. You can view how to view a Roblox gift card here: How to Redeem Gift Cards – Roblox Support. If you are having difficulties redeeming an official Roblox Gift card, you may need to contact Roblox support directly.

However, if you have an official Microsoft gift card, we can most definitely assist. Most of our gift cards will have steps on how to redeem them on the back of physical cards. Please visit: How to redeem gift cards and codes | Xbox Support for steps on how to redeem a gift card on an Xbox console, PC, or mobile device. If the code is appearing invalid, you may need to confirm the region of the card, try on another device, or look for any errors that may mention that the card has already been claimed.

I hope this helps!

-Tali

JosieAvalos1

How do I redeem my points to "gift" a gift card to be used by someone else on their own Microsoft account?

StephanieMCarter

Are you referring to a gift card? If a currency card is different, how would I go about doing that? I cannot use the $40 gift card I redeemed to buy more gift cards.

OpticRJames

Hi, Katie. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com.

Go to Payment & Billing > Payment options. Kindly check if you are seeing the balance there. If it's there, the code has been redeemed successfully on your account. Try purchasing it again on a different web browser to purchase the game or content.

If it's not there, please contact the support team so that they can validate the status of the code on their end. You can contact them using this link, https://support.xbox.com/en-US/contact-us.

CarTzy

Hi GamerDragon9989,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well.

I can see that you are having issues with claiming your Xbox Gift Card. Let me see how I can assist you with this concern?

I'd like to ask a few questions to better grasp the situation:

Are you getting any error messages?
Can you share us a screenshot of it?

I hope these articles will help you with your concern.

How to redeem gift cards and codes

How to redeem gift cards and codes | Xbox Support

Troubleshoot gift card and code issues

Troubleshoot gift card and code issues | Xbox Support

Get help with a digital code or gift card

Get help with a digital code or gift card | Xbox Support

We're excited to hear from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

How can I use my redeemed gift card?