How can I transfer my gamer tag when I cannot sign onto an old account?

Hi there,

As no one in the forums can assist with account issues, you'll want to go through the Account recovery form and see if the account can be recovered that way - https://account.live.com/acsr

Answer as much information as you can on the form.

Hey there SeanSmith102,

Thanks for reaching out to the Forums for advice on how to deal with this kind of problem. I can totally understand how this could be pretty confusing. To answer your question, you can change your sign-in email by following the steps outlined in Change
the email address or phone number for your Microsoft account.

As for transferring your progress and whatnot to another account, that there is impossible.

Hope this information was helpful.

Thanks for reading!

Thank you again. My account is now active and I was able to get into Xbox live, perform updates and verify my account so my downloaded content is avail.

I would like to transfer this profile TouringGlint02 to another account since I cannot access the email address it is attached to. Is there anyway to a transfer profile/gamer tag or change the email address for a profile?

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???

You had to have used a different email for the new account. Its simply not possible to have two accounts under the same exact email.

If you tried it would say the account already exists

Thanks, I appreciate you getting back to me but that isn’t helping.

Maybe I’m not explaining this right.

I restarted my console this morning when I signed back in I didn’t read things correctly and used my email and password to sign in and then started with a new gamer tag with the same email as my old gamer tag.

Now when I sign in it’s my new gamer tag that pops up. I tried deleting the new tag off my console and resigning in but again the new gamer tag pops up.

There is no option to look for tags associated with the same email???

All my purchased games and game pass is associated with my old gamer tag. How do I get my old gamer tag back with this email and onto my console???