How can I tell if I owe Microsoft money?

Discus and support How can I tell if I owe Microsoft money? in XBoX on Consoles to solve the problem; I got a few emails about my credit card not being able to be charged but I stopped getting them so I don't know anymore if I do or not. I want to get... Discussion in 'XBoX on Consoles' started by I Love Fedoras, Jan 6, 2014.

  1. How can I tell if I owe Microsoft money?


    I got a few emails about my credit card not being able to be charged but I stopped getting them so I don't know anymore if I do or not. I want to get Gold again but I'm afraid I might be charged $45 instead of $15 from unpaid debt I don't know about when
    I enter my credit card. How do I check if I owe an outstanding balance?

    :)
     
    I Love Fedoras, Jan 6, 2014
    #1
  2. G0DS F3AR
    G0DS F3AR Guest
    Suspension

    Thank you so much, I can not tell you how infuriating it was to have this happen. I owe you one.
     
    G0DS F3AR, Jan 6, 2014
    #2
  3. Temhotabot
    Temhotabot Guest
    I owe Microsoft money?

    Why did you wait an entire year to find out about auto renewal? If you just spent a few minutes reading the XBL Terms of Service when you initially created the account you would have known about auto renewal and you could have
    avoded the entire mess you are in right now.



    You will need to contact phone support and pay off the balance owed before you can add any more Live time to that account. And no pre-paid cards do not pay towards the balance owed.
     
    Temhotabot, Jan 6, 2014
    #3
  4. How can I tell if I owe Microsoft money?

    Hey there

    Welcome to the forums

    .

    To check if you owe Microsoft money or your balance, please head over to
    https://account.live.com


    .

    However, the system may still charge you the amount you owe Microsoft for the Xbox Live Membership. Sooner or later you may have to pay them off.

    .

    To fully check, you could also phone up Xbox Live Support or request a call from them by going to
    Xbox One Support | Xbox 360 Support | Xbox Live and Billing Support and clicking onto contact us

    .

    You will then have to fill out a little form that decides which service best matches your issue you are having

    .

    I hope all of this helps with your question

    Regards,
     
    Nathan Roberts (SunkNath), Jan 6, 2014
    #4
  5. Temhotabot
    Temhotabot Guest
    You need to call phone support, select billing. From there they can tell you if you owe any money and yes, if the card you have on file was not able to be charged then you would most likely have incurred a debt. That would have
    to be paid before you can get gold again.
     
    Temhotabot, Jan 6, 2014
    #5
  6. Thank you for answering! If I were to buy an Xbox Live Gold card for a few months/a year, would that not work until I paid the debt off? Or would it take off the months I didn't pay from it?

    It is a bit frustrating because I hadn't used my Xbox for all those months and virtually forgot about the fact that I was autocharged the whole time for time I hadn't used. ):
     
    I Love Fedoras, Jan 6, 2014
    #6
  7. Hey there

    .

    I am not sure about the question you asked about the system allowing you to use a code. I think it would be ok, however I would check with phone support as they will have a better understanding of what will happen.

    .

    Hope this helps.

    Regards,
     
    Nathan Roberts (SunkNath), Jan 6, 2014
    #7
  8. Temhotabot
    Temhotabot Guest

    How can I tell if I owe Microsoft money?

    If you owe MS money there will be a billing suspension on your account and a pre paid card will not resolve the suspension. Your best bet is to contact phone support.
     
    Temhotabot, Oct 31, 2018
    #8
  9. Nathan Roberts (Sunk Win User

    How can I tell if I owe Microsoft money?

    Hey there

    .

    I am not sure about the question you asked about the system allowing you to use a code. I think it would be ok, however I would check with phone support as they will have a better understanding of what will happen.

    .

    Hope this helps.

    Regards,
  10. I Love Fedoras Win User

    How can I tell if I owe Microsoft money?

    Thank you for answering! If I were to buy an Xbox Live Gold card for a few months/a year, would that not work until I paid the debt off? Or would it take off the months I didn't pay from it?

    It is a bit frustrating because I hadn't used my Xbox for all those months and virtually forgot about the fact that I was autocharged the whole time for time I hadn't used. ):
  11. Nathan Roberts (Sunk Win User

    How can I tell if I owe Microsoft money?

    Hey there

    Welcome to the forums

    .

    To check if you owe Microsoft money or your balance, please head over to
    https://account.live.com


    .

    However, the system may still charge you the amount you owe Microsoft for the Xbox Live Membership. Sooner or later you may have to pay them off.

    .

    To fully check, you could also phone up Xbox Live Support or request a call from them by going to
    https://support.xbox.com and clicking onto contact us

    .

    You will then have to fill out a little form that decides which service best matches your issue you are having

    .

    I hope all of this helps with your question

    Regards,
  12. Temhotabot Win User

    How can I tell if I owe Microsoft money?

    If you owe MS money there will be a billing suspension on your account and a pre paid card will not resolve the suspension. Your best bet is to contact phone support.
  13. Temhotabot Win User

    How can I tell if I owe Microsoft money?

    You need to call phone support, select billing. From there they can tell you if you owe any money and yes, if the card you have on file was not able to be charged then you would most likely have incurred a debt. That would have
    to be paid before you can get gold again.
Thema:

How can I tell if I owe Microsoft money?

Loading...
  1. How can I tell if I owe Microsoft money? - Similar Threads - tell owe Microsoft

  2. Why can people harass you about your gameplay, an ylwhen you tell them to buzz off you get...

    in XBoX Accessibility
    Why can people harass you about your gameplay, an ylwhen you tell them to buzz off you get...: Was playing rainbow six siege this morning, some kid decided to tell me I sucked at the game So I told him to go **** himself .. Harassment / my foul language.. Either way I was provoked .....
  3. Hello my elite 2 had warranty tell 2025 after repairing it i checked the warranty but the...

    in XBoX on Windows
    Hello my elite 2 had warranty tell 2025 after repairing it i checked the warranty but the...: Hello my elite 2 had warranty tell 2025 after repairing it i checked the warranty but the warranty expired f2bd9d78-233e-46ee-87aa-e003a1d37d84
  4. So why did my Xbox series x and 360 all of a sudden tell me I couldn't play Black ops 1...

    in XBoX on Consoles
    So why did my Xbox series x and 360 all of a sudden tell me I couldn't play Black ops 1...: I've heard that sometimes it's either the servers that tank or that some Microsoft engineers just like messing with paying customers? Error code : 8015190E 0c7de9e7-a8c8-4c36-96d7-c82a6823deb4
  5. Why won't xbox tell people why their xbox got banned

    in XBoX on Consoles
    Why won't xbox tell people why their xbox got banned: I have a friend who bought a fairly new xbox from Walmart in December 2023 now to ad some context this guy is stupid he doesn't know jack about software and how to hack program and tamper. He was...
  6. How can I download my xbox profile to my xbox 360 when its os keeps telling me my password...

    in XBoX on Consoles
    How can I download my xbox profile to my xbox 360 when its os keeps telling me my password...: And don't give me some **** about two-step verification cause I got it disabled. 4f9e9087-d930-4e81-8174-5ac69ca0e78d
  7. Hello. Can you tell me what is the reason.

    in XBoX on Consoles
    Hello. Can you tell me what is the reason.: Gamepad xbox series s/x when connected via xbox adapter is displayed as xbox one compatible wirelless device, but in the device manager as a hid device. How to solve this problem? I have updated...
  8. Stream my xbox ganeplay to tiktok tell me how to do this

    in XBoX Rewards & Social
    Stream my xbox ganeplay to tiktok tell me how to do this: Hey id love to know how i can strewm my xbox gameplay to tiktok i need more information 94498671-c888-4e8e-924a-988c57559cbb
  9. My xbox and tv keep shutting of and can't tell if it's a problem with the xbox and power...

    in XBoX on Consoles
    My xbox and tv keep shutting of and can't tell if it's a problem with the xbox and power...: I've been having this problem where my xbox along with my TV keeps shutting off on me. It usually happens whenever I click into a game. I've tried plugging the xbox and hdmi into multiple outlets...
  10. Can Someone Tell Fortnite they owe me a new xbox

    in XBoX Games and Apps
    Can Someone Tell Fortnite they owe me a new xbox: Recently I’ve been playing Fortnite with my family and the new update has forced me to redownload the game 3 times because it crashes my Xbox but this time it has officially broken my Xbox and now...