how can i talk to someone regarding xbox live

To cancel and stop renewal charges for any Xbox subscription, such as Xbox Live Gold, Xbox Game Pass Ultimate, Xbox Game Pass, or EA Access, you need to do so online.

Important You can’t cancel an Xbox subscription if it’s past due or suspended. You must pay the past-due balance first. For more info, see

Update payment info to continue your Xbox subscription or
How to pay a past due balance on an Xbox subscription.

How to cancel your Xbox subscription online

1. Sign in to the Services & subscriptions page of your Microsoft account using the button above.
2. Select Payment & billing under the subscription you’d like to manage, and then select
   Cancel. If you don't see your subscription, make sure you’re signed in to the correct Microsoft account for that subscription.
3. Follow the on-screen instructions:
   1. If recurring billing is on, an option to end your subscription on its expiration date will be displayed, which will turn off recurring billing. An option to end your subscription immediately may also be available, depending on your subscription’s status.
   2. If recurring billing is off, a message will confirm that your subscription is already paid up through its expiration date.
   3. If your subscription is past due or suspended, you must pay the past-due balance before canceling. See the
      Important note above.

Need additional help canceling your Xbox subscription?

If you're having problems canceling your Xbox subscription, review the following info before contacting support.

I already canceled my Xbox subscription, but I was still charged for it.

If you were charged after you canceled your Xbox subscription, this likely indicates you had a pending balance for the current subscription time when you turned off recurring billing. If you canceled the subscription, you won't be charged again.

I don't see any Xbox subscriptions when I sign in, but I still have a charge for one.

If you don't see any subscriptions listed when you sign in to your account, make sure that you're signed in to the correct Microsoft account. If you're not sure which Microsoft account you're using for your Xbox subscription, use the

Lost Account Solution or the
Lost Password Solution.

I'm paying for another person's subscription.

If you're paying for another person's Xbox subscription, you can't cancel it. The owner of the Microsoft account must follow the steps in the

How to cancel your Xbox subscription online section above to cancel their subscription.

As another user had stated, directly contacting billing support can be done through the support link they provided.

Alternatively, if you logon to the Microsoft website following the link I will provide, you can manage your services and subscriptions tied to your account. You can cancel them and edit how and when you pay the billing. I will provide you another link where
you can request a refund for your digital subscription if you believe you shouldn't have been charged for it.

Here's the links.

https://account.microsoft.com/services/

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Sure you can contact official Xbox Support here (link) for aby situation you have.

https://support.xbox.com/en-US/browse/billing

Regards!

Hi there,

If you need to stop being billed for a subscription, visit this page, sign into the Microsoft Account that you wish to manage and you will
be able to disable auto renewal. If you are querying a refund, feel free to contact Xbox Support as previously advised.

Hope this helps,

L

You will need to contact support https://support.xbox.com/contact-us