How can I talk to a living human being about my issue? I'm struggling with the website .

Hello MorganNW, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. For this type of case I suggest you request a REFUND for this, there is a form, which is as follows:

https://support.xbox.com/forms/request-a-refund

You can find the order number here:

https://account.microsoft.com/billing/orders/

There you will have to fill out the form with some information that will be requested and you should know that in case the refund request is rejected, you will have to respond to the email they sent you explaining the reason for your refund so that the team in charge can review the request again.

You should also know that game refunds must be made before 14 days have passed since the game was purchased and the game has not been played for a long time, that is, considerable hours of play have not been accumulated. Otherwise, if these prerequisites are not met, the game cannot be refunded.

Subscriptions can be refunded within 30 days of purchase.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Thank you Oskayra, I appreciate your help very much. I also appreciate your clarification of the nature of this page. I was very confused and upset, and should have slowed down before I posted this. I will edit my post to be more appropriate before attempting this fix. Thank you again very much for taking the time.

Hi, AlecWells1,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. I see that you have been attempting to contact our support team due to your issue with Minecraft for PS4. I am happy to help and provide suggestions that will hopefully resolve your problem.

Solution 1: PlayStation® Technical Support FAQ – Home (minecraft.net) this FAQ walks you through issues you might encounter with the game on PS4. Please scroll down to the Login and Lag Issues. Then you can read "Failed to Login-scenario 1 or 2".

Solution 2: Report a Bug

Suppose the above FAQ did not resolve your issue. Then I would highly suggest filing a bug with Minecraft support, and they can further assist you in resolving this problem. Minecraft support is who you want to work with for any issues with accounts.

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

Thank you Jose, unfortunately I tried to get on webchat with someone from Xbox but my only option to talk to someone human was through a phonecall from the US and I struggle to use my voice. I'm going to try again tomorrow as this has really frustrated me.

I'm on PC, and idk how to allow third party access to things. I'm on the microsoft website, I'm looking at my profile, my settings, I don't see it. Going to my Xbox Live account is basically the same microsoft website. How do I contact someone for live
troubleshooting? That's talking with a live person, because that's going to be difficult for me to do