How can I take my gmail away from another account?

ariahanna angulo · Dec 17, 2023

I was trying to add a new gmail for my Microsoft account because i’m using an old gmail i’ve made, but every time I try to add it, it tells me it’s already in use. Now, I have never made a Microsoft account with this gmail before and I don’t know how they got access to it. I tried logging into it to make sure I didn’t make one and forget about it but it’s locked. I just want to link my gmail to my account but now I can’t.

:)

Kathy A.

Hello ariahanna,

Thank you for the response.

It looks like your account is currently locked. Account is locked due to activity associated with your account might violate our Terms of Use.

We recommend you select the Next button to verify your account. You will then ask to enter any phone number for account verification. Should you not receive security code, please check the steps on this link under I didn't receive a security code: Account has been locked - Microsoft Support.

After verifying your account, you may head and add your email as security information or alias.

Please see the support articles below for guide:

Happy Holidays!

Regards,

ariahanna angulo

I didn’t see the emails before so here are the photos of me trying to add my email

EDIT: Removed personally identifiable information (PII) from post.

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Kathy A.

Hello ariahanna,

Thank you for posting in Microsoft Community.

To answer your question, you need to make sure that your account is not yet an alias or Microsoft account by signing into Microsoft page using that email address. You may remove your account as alias however, if your email is registered as Microsoft account, you should recover or use that instead. Please try the following steps:

Go to https://account.microsoft.com
Select sign in and enter your Gmail email address.
- If you were asked to enter your password, that means your Gmail email address is an existing Microsoft account. You can no longer register this. You just need to enter your password.
- We notice that you mention about lock, if you are prompted with an error message, please take a screenshot and post it on your next reply.

If you never made a Microsoft account from that Gmail email address, we recommend you try to check if this was added as an alias to your current account. Sign in with your current account and check the available alias through this link: Add an alias.

If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Microsoft Community Moderator

Brother Bills

How can I login with my gmail account if I don't have the password. I attempted a password recovery, and it's going to another email it seems, because I did not receive a reset password email.

I think someone else is using my gmail as their login?

How can I take my gmail away from another account?