How can i sync log off mode data for microsoft jigsaw to logon mode.

Hello 도환 설,

Thank you for posting in Microsoft Community.

We understand you are having issues with syncing your Microsoft Jigsaw data between logoff and logon modes. Let's work on this together and sort this out in timely manner for you to get back to gaming.

To sync your progress data from logoff mode to logon mode in Microsoft Jigsaw, you need to make sure that you are signed in to your Xbox account in both modes.



Here are the steps to follow:



1. Open Microsoft Jigsaw in logoff mode and make sure that you are signed in to your Xbox account. You can do this by clicking on the three horizontal lines in the top left corner of the screen, then clicking on "Settings" and selecting "Sign in."



2. Once you are signed in, play a few puzzles to make sure that your progress data is saved.



3. Close Microsoft Jigsaw and open it again in logon mode. Make sure that you are signed in to your Xbox account in this mode as well.



4. Your progress data should automatically sync between the two modes. If you don't see all of your puzzles and progress data in logon mode, try restarting the game or signing out and signing back in to your Xbox account.

For your reference, you can also try the steps on this link: Microsoft Jigsaw: A helpful FAQ and troubleshooting guide - Microsoft Community

If these steps do not work, we highly suggest submitting a ticket on this link: Microsoft Casual Games (zendesk.com)

We hope this helps you resolve the issue. We apologize for any inconvenience this may cause and we appreciate your patience and understanding.



Sincerely,



Microsoft Community Moderator

Hello 도환 설,

Thank you for responding and I appreciate your cooperation. Yes, kindly fill out the form and provide more details about the issue.
After submitting your request, you will receive an email update within 3-5 business days.

Sincerely,



Microsoft Community Moderator

Hi!

Thank you for responding and I really appreciate your cooperation and patience in working this with me. Since you are still experiencing the issue, what we highly suggest is to submit a ticket to Microsoft Casual Games (zendesk.com). We have a specific group of specialists trained for these kinds of issues and submitting a ticket is the best option to resolve this. They are equipped with all the tools and resources to get your problem diagnosed. These techs went through a lot of specialized training to best assist you.

Sincerely,



Microsoft Community Moderator

Thank you for your reply.



I followed your suggestion as follows:



1. my jigsaw screen has no horizontal line button on the top left corner, so i clicked button on top right corner and login xbox account.



Some puzzles will appear at this point, but not when i start logon mode. So, i play this one first. and closed jigsaw.



2. Start jigsaw in logon mode, Puzzles that were previously not displayed are still not shown, and progress data in logoff mode is not displayed. Progress data from step 1 is displayed.



log off Jigsaw again, and all puzzles and progress data displayed again.



3. I tried step 1,2 again. This time I played a puzzle that was also displayed when starting in logon mode. and i got same result.

----

I'm starting to wonder if this is a game points issue.



At the time of my first question, my game points were as follows:



point when start logoff mode = a

point when start logon mode = b

point for puzzles that not displayed when start logon mode = c



a = b - c



So I downloaded the puzzles that not displayed in logon mode. However, The game points in logon mode and logoff mode were not the same.



This seems to be because the game points earned when playing in logon mode are added.



Anyway, I repeated the steps again in this situation, but the result was the same.



Will I have no choice but to replay all the puzzles in logon mode?

I'm going to follow your suggestion to submit a ticket to Microsoft Casual Games (zendesk.com), but I have some more question about how to do that.



After clicking the link you provided I followed the following path:

"How Do I Directly Contact Support?" > "Submit a request"

And I faced the following screen.





Can I submit a question from this screen? If so, there are a few things I'd like to know.



Can I enter the CPU model I use in the Device model? (e.g. i7-8700)



What should I enter in my Gamer Tag? Can I enter my Xbox account name?



Thank you for your interest.