How can I speak to an agent. I have not received any calls back

Crent362 · Nov 28, 2023

I purchased an xbox controller and simply want the warranty updated to the purchase date. I have requested a call back 6 times over the past several days. I also cannot find an instant message chat with agent that I have used in the past. There is no option for that anymore, only callbacks.

:)

Jose Martinez_22

Hi Crent362, my name is Jose and it is my pleasure to help you.

The only option to speak with a Microsoft agent or rather with Support is through the following link (Believe me, this would be the only option to communicate with them).

Support: https://support.xbox.com/contact-us/

I would like to offer you better help, but unfortunately this is only a Microsoft public forum where we are players like you who try to help other players with basic problems, this means that we are not Microsoft employees.

I hope you understand, I wish you good luck.

Greetings,
Jose.

II Howie II

What an awful flawed system

Smwutches

The enforcement team are the only ones who handle suspensions. Submitting a case review is the only way to contact them.

ArashiKageTaro

So how do I speak with a live agent then? Pretty ridiculous that I'm restricted from requesting a call back for 24 hours when it doesn't even work in the first place. How is there not a direct number to call? Also are there any other options I can try to reset the console before resorting to sending it in for repairs?

bloodbringer16

Sorry to hear

I would say follow the link that the Microsoft agent put in to speak to support they should be able to resolve your issue.

Just remember to request a call back it's the best way to speak to someone.

They should call you in about 1 to 2 minutes depending on how busy they are.

How can I speak to an agent. I have not received any calls back