How can I speak to an agent? I have a subscription charge on my bank account that I don't have.

You can request a call back at http://support.xbox.com/contact-us but if the charge is not on your account and you don't have access to the account it is tied to, you'll need to contact your bank to help with unauthorized charges.

Hi Lamont. My name is Kyle and I'm an independent advisor.

Do these charges show in your Microsoft account's order history? Check here: https://account.microsoft.com/billing/orders/

If not, and you're sure the charges did not come from a friend or family member, you may be a victim of fraud. In this case you'll need to contact your bank, tell them your card was compromised, and report the unauthorized charges. Microsoft can only assist if the charges come from your Microsoft account.

If they do show in your account, you'll need to speak with a Microsoft Store Support agent. Here's their contact information: https://support.microsoft.com/account-billing/4f615f2a-6bbd-fd69-6695-ae213d63eef0

Thanks,
Kyle

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear about the unauthorized charge on your account. It's important to take action as soon as possible in situations like this. Kindly check your account again to see if there are any active subscriptions that you may have forgotten about. If you already checked all your accounts, what I can recommend is to contact Microsoft support to report the unauthorized charge and request a refund.

However, if you are unable to resolve the issue with Microsoft, you can also try contacting your bank or credit card company to dispute the charge. They may be able to reverse the charge or issue a refund on your behalf.

I hope this helps and that you are able to resolve the issue and get your money back.

I have tried live chatting with an agent twice, but they suddenly disconnected each time. I reported that there is no transaction ID since it doesn't appear in my order history, but my bank account shows the charges. How can I get a refund for these charges?

Hello There ! For further investigation, please get in touch with Minecraft support regarding this matter .