How Can I speak to an actual person? I just want a phone number that I can call to actually...

Use the call back service or chat

If it's to do with refunds or enforcement that can only be handled thru the website for enforcement at enforcement.xbox.com or account.Microsoft.com for refunds

Hi!

Have you talked to technical support? Try to contact the support directly from

here.

Sorry you are having this experience, but if you were able to get someone the first time, I would do the same thing again. I won't make excuses for others, but there could be endless reasons the other individual hasn't gotten back with you. If you connect
with another person hopefully they can pick up where the last person left off.

Not knowing how you got ahold of someone the first time, but https://beta.support.xbox.com/contact-us is the way to get through to them with Subscriptions and Billing
questions.

Depending on your region of the world, Xbox Live Support may not be available on Sundays. However, to find out, go to
the Support website and choose the "contact us" option. One of the quickest ways to get through to support is, when choosing what your issue is, select "subscriptions and billing",
then "I don't recognize a charge". After selecting those, you'll get an option for a callback from an Xbox agent who can look at the account and help. Again, please be sure to check the hours of operation for Support in your area.

You would have to request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options, change the category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works.