How can I speak to a live agent?

What an awful flawed system

The enforcement team are the only ones who handle suspensions. Submitting a case review is the only way to contact them.

Hi, my name is Annanda, thank you for your question and for reaching out.

Lisa, I am so sorry you are going through this.

First, just to make sure, try to access all your emails and see if one of them has the emails regarding those billings. Now, if neither of your emails has this information, you need to contact Support directly regarding this issue, okay? Here in the community, we do not have access to account/billing information, so this needs to be addressed directly with Support:

https://support.xbox.com/contact-us/

It may be a bit tricky to find an option on the Support that gives you access to Live Chat or Request a Call, but all you need to do is just keep changing the options until one gives you access to it, okay? It may not be the correct option, but it will get you in touch with support, which is the most important thing here.

I hope I was able to answer your questions! Please, if you have any other doubts, we are here to help.

If the reply was helpful, please don’t forget to upvote or accept as an answer, thank you.

Best Regards, Annanda.

If he purchased the Xbox Game Pass for console, he won't be able to play online. What he can do is Request a refund for that subscription and purchase the Xbox live gold instead. However, this process it can take a bit of time to get the refund back at his account( from 3 to 5 business days). If you manage to get hold of our live support, they will be able to cancel the game pass for console and provide you with the live gold.

Someone stole my Xbox one what do I do after I made a police report

Moved from:
MSN/Accounts, login, and signup/Signing in with my Microsoft account